ComplaintsforCoeur d'Alene Aesthetics & Spa
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a two session service from this provider, *******, for permanent makeup tattoos on my eyebrows. The first appointment the provider she arrived approximately ten minutes late for the appointment. At the end of the appointment she set up the follow up appointment for June 18th at 4 p.m.. When I arrived ******* was onsite and applied numbing cream to my eyebrows to prepare for the appointment. after being there for 25 minutes she realized that she did not have a cover for her tattoo gun, so could not provide the service. She rescheduled me for the following week June 25th at 4 p.m.. I live approximately 35 miles from the salon, so the travel costs to have to reschedule was frustrating, but at that point she seemed genuinely surprised that she didn't have the supplied and she offered a chemical peel at no cost on the 25th to make up for the wasted trip. I came in on June 25th and the space was locked up. I texted ******* and received no response. I called ******* and received no response. I emailed ******* and received no response. I waited for over 20 minutes and still received no reply and ******* never arrived. Today is day three past the missed appointment and while ******* has read the text messages and I have confirmation that she has received the emails, she has not responded. I prepaid for this service, so I would like a full refund since I now have over 140 miles round trip for two appointments where services were not rendered and will have to find an alternate artist to finish my eyebrows.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.