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Find a Location

Coeur d'Alene Honda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCoeur d'Alene Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Coeur d'Alene Honda offers the sale of new and used automobiles. It also has an on-site full service Honda repair, parts, detail and accessories facility.

    Products & Services

    autodealer new cars , automobile dealers used cars , automobile parts supplies new

    Business Details

    Location of This Business
    2785 W Seltice Way, Coeur D Alene, ID 83814
    BBB File Opened:
    11/8/2016
    Years in Business:
    52
    Business Started:
    5/3/1972
    Date of New Ownership:
    4/25/2003
    Business Incorporated:
    3/8/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • CDAH Sales LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 7:00 PM
    Sa:
    8:00 AM - 7:00 PM
    Su:
    10:00 AM - 6:00 PM
    Business Management
    • Mr. Kenneth L Snyder, Owner
    • Ms. Rita Sims-Snyder, Member
    • Mr. John Agost, General Manager
    Contact Information

    Principal

    • Mr. Kenneth L Snyder, Owner
    • Ms. Rita Sims-Snyder, Member

    Customer Contact

    • Mr. Kenneth L Snyder, Owner
    • Mr. John Agost, General Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a brand new car from this dealership in June of 2017. I specifically purchased from this dealership due to the lifetime powertrain warranty they offer. At their recommendation, I keep record of every service the car has ever had. In september 2022 I had my car looked at by this dealership due to seepage from the transmission, which they noted but said it wasn't a problem and to keep an eye on it. It is now May 2023 and I have taken the car in again to a different honda dealership and they determined the gasket on my transmission pan has failed, which is not an inexpensive fix. I contacted the warranty company who stated they will not cover this because replacement of gaskets in the transmission is not covered in the warranty. This is confusing to me because I assumed that all parts of the powertrain would be covered under their "lifetime powertrain warranty."I contacted Coeur D'Alene Honda to express my frustration with their lifetime powertrain warranty not actually covering the full powertrain. I spoke with **** in the service department who confirmed to me that the gasket on the transmission pan going out is not typical for a car with less than ****** miles on it. Whose responsibility is it that this gasket went out? I spoke with them at length and stated I understood that the gasket was not covered under warranty, but I don't understand how they can advertise lifetime powertrain warranty but not actually cover all parts of the powertrain.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John L

    3 stars

    10/07/2022

    I purchased a vehicle for my wife and paid cash. We are happy with the vehicle and the service we received; however, I did not appreciate being lied to by the salesperson. I asked the salesperson if there would be "hard" credit check, and I was told "no" by him. I asked again after being asked to sign a form that stated they would check my credit. He said "no, it will be a soft credit check and nothing will be on your credit report". Literally, within 1 minute of signing the form I received a lifelock alert of a hard credit check. I have confirmation from the sales person in text messages that stated there would be no hard credit check. I understand mistakes happen, but his salesperson was not new to the position and had been there for many years. There is no way he didn't know there would be a hard pull. During our conversations, I told him I would bring a cashiers check if needed instead of a personal check because I did not want a hard pull.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

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