Business ProfileforHayden Lake Physical Therapy And Aquatics

Tthey clearly have no sense of urgency in having new patients or customers. Once I was there, he staff was very unwelcoming, and took them several minutes to even figure out how to onboard me as they there appeared to be untrained staff. They dont provide reminders for appointments like typical businesses would. On a particular situation which wouldve been my second appointment I decided to cancel all my appointments due to them having service that left much to be desired, unfortunately because my appoints were made as soon as they started and me not being available to call to cancel the appointment as i am off after they close; I didnt have the opportunity to call 24 hrs ahead of time to cancel the appointment. Now my 3rd and second appointment were scheduled back to back so the one time waiver for the fee applied to the Third appointment of the days when i called. I called and spoke with them several times there was never anyone that was remotely capable of helping me get this resolved and it took an angry text message to get them to finally call back after one of their higher *** finally saw it. Their "manager" ********************* finally called me back and after I explained the situation she only kept providing discrepancies that only made her and her office appear more incompetent than before.Now after reviewing the medical bills that were charged to my insurance this further proves how much of a scam this place isI visited the PT once and billed an amount of 480$ After the Eval which was the only insightful meeting, They gave me 3 breathing exercises, nothing else. The bills charged were: "Therapeutic Exercises" for $44, "Manual therapy" for $42, ******************** for $114, and "Therapeutic Activity" for $40. There were only 3 Breathing Exercises that the PT instructor printed from a web page. In essence, they billed my insurance 5 different times for the same thing just by changing the name on the 3 breathing exercises. What a joke They need to be investigated