ComplaintsforExCell Property Management, LLC

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i was evicted & had to move from my apt of 14 years by June 30th in 30 days, with a note taped to my door & no real reason. i turned Ex-Cell into the BBB because of the unprofessional way i was treated. ****** would not answer any of my many calls to the business, i left messages, i called the emerg number with no call backs, called & texted her personal cell with no responds, all of which i have records. there was no way for me to pack up an apt, garage, shed, back yard, clean apt & be moved out within 30 days. NOW today, 11 mo later, i receive a letter from a collection agency stating i owe ******* of which is the principa plus interest??? this is not right? what is it for? i know for a fact they totally gutted & remodeled it. i lived with rotten carpet for ************ wouldnt do anything.they even made me pay for new door locks. i was a great renter & come with several wonderful references. i have pictures of how i kept it. i find this letter grossly unjust.thank you,-*****

  Business response

  05/15/2024

  To Whom It May **************** is the 2nd time I have had to respond to this complaint.  As required by Idaho Law we gave her a 30-Day Notice to Vacate due to the owner wanting to renovate the unit.  She was a tenant in the property when my owner purchased the property, and he allowed her to stay at a discounted rental rate for several years.  We did not receive any notification from her about needing additional time to vacate.  She said it wasn't good timing but didn't request additional time.  She didn't return keys to our office as required by her lease agreement, so we had no idea when she had vacated.  We found out that she vacated through other tenants in the building.  We always give our tenants enough time to vacate or collect personal belongings.  As you can see by the pictures most of the items left behind were garbage which cost our owner additional monies to dispose of.  In addition, she painted white walls dark colors which cost the owner of the property additional monies to kilz and paint over as to not bleed through without written permission as required by her lease.  Over the years when she requested maintenance to include new blinds, we always accommodated her.  The previous owner allowed her to replace fixtures etc. and unknown to our owner she was not reimbursed so she took them when she left.  She hung up multi-items in the common areas damaging the walls that we repainted as well at the owner's expense and never charged her back.  Over the years she has never been happy with any rent increase or rules that we have implemented so I am not surprised with the review. On more than one occasion she approached me with the rent increases, and I reduced or didn't increase her rent at all for her but no thank you for that.  We so easily forget the good that people do for us.

  Customer response

  05/18/2024

   
  Complaint: 21658286
  
  I am rejecting this response because:

  in reading their response i absolutely can not believe these untruths. 
  first, the letter they taped to my door never said the owner wanted to renivate. it said owner wanted to take over the property.  i called several times to the office, emergency number, Tawneys personal cell & texed with a absolutely no response ever.  I left messages asking them why Im being kicked out and telling them that 30 days is not long enough for me to move an entire apartment a garage, a backyard, and a shed after 14 years of living there.  they never acknowledged I even called.  they say I live there at a discounted rate they raised my rent every year except one.  I didnt return the keys because I had to pay for the new door k**** that they wouldnt replace.  they knew exactly when I vacated because they were there the very next Monday morning according to my neighbors yes, I kept in touch.  I never denied leaving the place in a mess and having to leave a lot of items behind because I didnt have enough room in the truck to take them and I had no time to clean.  as for painting the walls dark, they were painted a long time before Ex-Cell took over the property and I had permission from the owners to paint.  Also what they dont mention is, I got permission from them  over the phone to paint the bedroom, hallway, bathroom and kitchen, a cream color at no labor cost.  and if I didnt have permission, why did they pay for the paint in which I have a check stub.  as for painting over the walls, the neighbors told me they went in and totally gutted the place and remodeled it.  After living in an apartment, for 14 years they wouldve had to repaint, put in new linoleum, totally re-carpet, and fix any where in tear on the place, so for them, blaming this on me is totally unjust.  I also have letters from the past owners of how I kept the place.  they say they always accommodated me. They may have bought new blinds, but those blinds have been in that apartment for years and years as was the carpet that they have pictures of that they would not replace I had to cover the carpet up with rugs.  There was mold in the two downstairs apartments, and they ignored those complaints. It must be coming up the inside walls, because about every two months, I had to clean out my window seals in which I have pictures.  as for hanging things in the common area, I decorated for each holiday since I moved in. They always complemented me on how nice it looked. I did no damage to the walls and any tiny holes I did put in the walls or failed. they only told me I could no longer decorate a few months before they kicked me out.  she says I approached her with the rent increases and she reduced it.  Wow totally untrue as is everything shes told you.  I have letters from the last two owners of the building and other people. I also know they have done this to other renters. I cannot believe a business can tell such lies as they have done to me.  What they are charging me is grossly unfair.  As I said, I do not deny leaving the place in a horrible mess nor do i mind paying for the $300? disposal part, but everything else would have been done to that apartment anyway.  they just want money for rentivation as theyve tried to get from other tenants & failed.

  thank you for yor time
  Sincerely,
  ************************************

  Customer response

  05/18/2024

  thank you for allowin me to add a few things i passed by in their response.

  Ex-Cell: The previous owner allowed her to replace fixtures etc. and unknown to our owner she was not reimbursed so she took them when she left. 

  not true!  the past owners were not to reimburse me at all as these fans were already mine. The ceiling fans that were in the apartment were very old with four blades and wobbled. i put up mine & left theirs there when i left. AGAIN not havin time to hang them back.

  Ex-Cell: She hung up multi-items in the common areas
  damaging the walls that we repainted as well at the owner's expense and never charged her back.

  not true!  yes i decorated the common area with the holidays since i moved in, in which none of the previous owners minded AT ALL, even ****** always said how great it looked up until they had other plans.  the walls needed painted since the day i moved in also.  i left no damage at all. i also have pictures. there was wall damage down stairs by other apts but i reckin thats my fault too?

  Ex-Cell: We so easily forget the good that people do for us

  ive tried so hard to handle this in a Christian ****  its very hard to do when they absolutely lie about things.  tge 4plex gas turned hands at least 4 times since i moved in & ive NEVER had any problems until Ex-Cell took over.  i was cleanin the laundry room & common area, they stopped that.  they didnt get rid of mold, they didnt mow regularly until the last year, neighbors came & mowed it, my garage leaked for the longest time before they fixed it.  they used hoses to put up a sprinkler system & said if anyone touched them they would be fined. needless to say we couldnt use the outside water. the shed was to be reroofed but never was. my deck leaned bad & didnt fix it until the last year

  this is the worst property mgmt ive ever seen in my 14 years of renting.

  i also cant believe how unprofessional they are & how they try to get money from you when they evict you with no reason after 14 years.

  thank you,

  ************************************

   

• Initial Complaint

  08/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  after 14 years of bein a good loyal renter at the same apt i received a 30day vacate notice on my door sayin owner is taking possession of property. i called their office several times leavin messages with no call back.i called the emergency number explainin i needed more time. with no answers. i called ****** personal cell with no answer & texted her 5 times askin whats goin on, explainin 30 days wasnt long enough to do all this, with absolutely no replies at ALL. my husband worked out of state which left me with ************** up over 20 years of life by myself. needless to say she left me no time to clean & we had to leave ******************* behind. i feel she handled this in a very unprofessional dishonest way. i thought i had a perty good repore with Ex-************** since i was never ever late on rent in 14 years & made sure everthing was kept up.i asked for knew door k**** a few months before because ihad no keys forthe back ********** said id have to pay for that myself.this is totally unacceptable & not right to do **** to people.i also have very good ******************* references from other landlords

  Business response

  08/17/2023

  To Whom It May ************** required by ***** Law we gave her a 30-Day Notice to Vacate due to the owner wanting to renovate the unit.  She was a tenant in the property when my owner purchased the property, and he allowed her to stay at a discounted rental rate for several years.  We did not receive any notification from her about needing additional time to vacate.  She said it wasn't good timing but didn't request additional time.  She didn't return keys to our office as required by her lease agreement, so we had no idea when she had vacated.  We found out that she vacated through other tenants in the building.  We always give our tenants enough time to vacate or collect personal belongings.  As you can see by the pictures most of the items left behind were garbage which cost our owner additional monies to dispose of.  Over the years when she requested maintenance to include new blinds, we always accommodated her.  The previous owner allowed her to replace ************. and unknown to our owner she was not reimbursed so she took them when she left.  Over the years she has never been happy with any rent increase or rules that we have implemented so I am not surprised with the review.  The unit needed renovations and in order to do what was required she needed to vacate.  

  Customer response

  08/18/2023

   
  Complaint: 20428165
  
  I am rejecting this response because:

  Yes, i had to leave stuff behind and left the place in a mess because 30 days was not enough time & their statement that i never requested more time is false. had they answered the phone, called me back or responded to my texts we could have discussed this. 

  i also attached pictures if how i kept my apt. i was very neat & took care if things. ****** took many pictures of my place & always said it was the nicest one there. 

  allowed me to stay at a dicounted rate??? they raised my rent $280 at one time. as for the new blinds, they did replace all of them except the kitchen which i wasnt going to complain about. they also new i lived with horrible carpet but wasnt going to replace it until i moved out is what i was told.

  they say they didnt know when i left?also not true, neighbors told me they were there that Monday after we moved out on Sat Jy 1st. 

  im almost 64 & havin to do all this by myself in 30 days was almost impossible. 

  they did not give me extra time because they would NOT respond to any phone call never called me back. I called her personal cell phone she never called me back nor responded to any texts. 

  I didnt return the keys as the door k**** were purchased by me because they wouldnt pay for them had no keys for the back door, and the front door k*** was loose.

  The new ceiling fans that i had put up were also purchased by me not the previous owner. i left their ceiling fans but didnt have time to hang them as I said before. 

  i was informed that they ************** the place to remodel, raising rents & couldnt do that with me there.

  i do not deny as to the shape i had to leave my apt, with only 30 days to vacate i had no way of cleaning, time for a sale or dispoin of things in that timeline

  if Ex-Cell or ****** wod have had a professional communication with me, i would have maybe had more time & could have cleaned. but they evidently didnt want to give me more time or they would have responded to my many calls. they just wanted me out so they could rentovate as they said in their response. too bad they choose to respond now after i went to the BBB

  i also will continue to respond with any more untruths they have to say about me.

  thank you,

  ************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩