8 Customer Reviews
Review from Debi B
1 star06/04/2024
DISGUSTED I am appalled of this HOA company (formally ************************** that I have dealt with for 29 years!!! They don't answer their phones. They screen every call. You can not get ahold of *************************; the office manager. Absolutely money hungry awful people. Yearly dues are $175 and they ADDED $150 for our camper not being behind a fence over a year ago: THE CAMPER WAS MOVED BEHIND OUR FENCE MAY 2023! ************ told my husband to hold off on the $150 payment until they talk with the "Association". Meanwhile, they send a $222 LIEN on our house!!!!!!!! We paid $372 that I totally disagree with but I don't want them to tack on more outrageous charges!!!!
ExCell Property Management, LLC Response
06/05/2024
I have managed Pioneer ************************ for over 15 years which is currently Pioneer ************************ so not sure what the formally comment is about. I have an email address that is on every document that is sent out to all homeowners which they can contact me at. They were told by my employee to email their concerns to me (*************************) and they provided him with my email address a month prior to getting a lien placed on the property and I never received an email. I have spoken with them personally on multiple occasions, over the years I am available.
They did have a camper trailer that was in the side yard not enclosed behind a fence as per the CCR's for several year since 2018 they have had multiple warnings and violations on this camper trailer and have made promise of moving etc. to avoid violations that they never held up to. The violations are sent out as per Idaho Law Certified mail and they have 30 days to dispute with the ***** of ********* which they never did. We place liens on properties with outstanding balances. We sent out monthly notices from January 15th to May 15th of this year to pay their outstanding balance prior to the lien being placed.
They are speaking completely out of place Ex-cell Property Mangement gets paid a monthly management fee and our job is to enforce the CCR's as instructed by the ***** of *********, and we do not receive any payment from fines issued on violations. This money goes into the ***************** account.
They were violated for not abiding by the rules of their Association which they are well aware of when purchasing a home in the neighborhood. I am not the one that blatantly disobeyed the rules of the Association. I feel like this review should be removed for defamation of character due to the facts not being presented correctly by them.
Review from Janell F
5 stars07/14/2022
Best property management company ive dealt with. All the ladies there are so nice and helpful!ExCell Property Management, LLC Response
09/02/2022
Thank you so much for such a nice review. We appreciate you!Review from Stacey E
5 stars06/16/2022
We are renting a home with EXCELL PROPERTY managing it and Ive had nothing but a positive experience. Had a bathroom leak and the ladies in the front office were very responsive and had someone out the next day to fix it. (this was on a Sunday.) we do appreciate them and are grateful for watching out for us.ExCell Property Management, LLC Response
07/14/2022
Thank you so much. I am glad that we got it taken care of right away :)ExCell Property Management, LLC Response
07/14/2022
Thank you so much. I am glad that we got it taken care of right away :)ExCell Property Management, LLC Response
07/14/2022
Thank you so much. I am glad that we got it taken care of right away :)ExCell Property Management, LLC Response
07/14/2022
Thank you so much. I am glad that we got it taken care of right away :)Review from toni a
5 stars06/15/2022
I had the pleasure of renting through this company for many years. They were always on time with getting any issues taken care of and very helpful through the move in and move out process. Would definetly recommend them to all my friends and family any day. ****** and ****** were the best!ExCell Property Management, LLC Response
06/16/2022
Thank you so much for the wonderful review. We appreciate our great tenants.Review from Emil F
4 stars04/23/2022
Staff are happy and friendly. Staying in the area due to work and Excell was willing to work with us.ExCell Property Management, LLC Response
04/25/2022
Thank you for the nice review. We are glad we could help out and make the situation work.Review from Ta T
5 stars04/19/2022
I have had a great experience with this office. Very professional staff. I highly recommend them!ExCell Property Management, LLC Response
04/22/2022
Thank you very much for the great recommendation!Review from CATRINA H.
5 stars04/07/2022
Our family loves Excell property management. From the Awesome ladies in the office to the nice maintenance guys everyone is so polite and quick to get things done. They're #1!!!ExCell Property Management, LLC Response
04/08/2022
Thank you so much!. We appreciate our great tenants. Have a good weekend.Review from Taylor J.
5 stars03/31/2022
We have been renting through Excell for over 4 years. We love our home and we are thankful for Excell and how easy they have made it to live comfortably. Paying rent and getting our needs met have been great and easy.ExCell Property Management, LLC Response
04/01/2022
Thank you so much for taking the time to give us a review. We appreciate you our tenants! Looking forward to a continued relationship.
Customer Review Rating
Average of 8 Customer Reviews
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