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ComplaintsforAssociated Dentists of Coeur d'Alene
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have had Associated Dentists as my primary dentist office for several months. I have been receiving dental care including filings and future plans to receive additional filings and deep cleanings on my teeth. July 12 2023 was my last appointment at Associated Dentists with ********************** to discuss a tooth that has been bothering me. ********************** recommended I have a possible crown placed on the tooth. My current insurance is ***** ********* ******** does not cover dental crowns and the out-of-pocket cost is over $1k. I reached out to resources in my community and was informed that ************** in **********, ** may be able to help me with a payment plan had I wanted to move forward with paying out-of-pocket for a crown. I reached out to both Associated Dentists and ************** on 8/8/23 and ************** had me sign a records release so I could have my most recent teeth x-rays sent from Associated Dentists to Syringa. My consultation with ************** was on 8/9/23. They recommended replacing the filling on the problem tooth and said I could reach out to Associated Dentists since I could use my insurance there for a replacement filing. When I called Associated Dentists on 8/9/23, I spoke with the office manager who informed my that my care with Associated Dentists had been terminated due to my records being transferred. I stated that I never requested to be terminated from their care. There was nothing that explicitly stated that I was going to be removed from their care if I had records transferred to another office. I was only looking for a second opinion from *******, not a complete transfer of dentist provider. When requesting to know the office policy regarding the termination of my care and how to reinstate my care, I was met with no answer and the office manager told me that she would need to get off the phone with me to help patients. I am now without a dentist and my dental care plan has been interrupted due to this discrepancy.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.