5 Customer Reviews
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Review from Josh D
1 star02/07/2023
First Im a small business owner and like to do good business. I received a email from ******* who sent me a bill for $110.00. I had 3 companies come out for my estimate and went with another company after they really went out of the way to get me in and give me a good price on running new electrical from my box to a 220 outlet about 30 feet. ******* says she is the one who took my call and at first said they were sorry for not being upfront. Then the next email was the complete opposite. If they told me i would have just said ok Ill try somebody else. Now being threatened to be sent to collections for the $110.00 bill. Im sending a check only to not mess up my credit. Just appreciate being done right and honesty and upfront.
ACI Northwest Response
02/20/2023
******************,We apologize for any confusion in our correspondence when you called in about the assessment fee. It is ACIs policy to always quote upfront what any service we provide is so there is no hidden cost. When you had one of our licensed electricians come to your business he came with all the accreditation, licensing & knowledge required to provide a full scope of work and proposal for your project. When we send a professional to a home there is a small cost to do this and if the customer chooses to proceed with the proposal through ACI we wave this fee. If the customer chooses to use another vendor, we understand you have options, but the information provided by our professional, is worth this small assessment fee charged, as he put time and effort into designing the electrical circuit and made sure that your current electrical system could support the added circuit and load on your electrical panel. We appreciated the opportunity to provide you with a bid for your project. Sincerely, ACI Northwest ManagementCustomer Response
02/20/2023
All I am saying is to be upfront and say something like we charge $110 dollars for estimate before we send someone out is that ok with you. Thats it. Upfront. PERIODReview from Kelina F.
1 star09/16/2022
ACI improperly installed a new heating unit in my elderly mother's home. It has been 3 years multiple call backs to help provide heat and ACI fired my mom as a client stating she was never satisfied. We have report from actual manufacturer and another company providing proof they did not install right and destroyed her boiler from misuse and wrong installation. DO NOT USE ACI. IF YOU DO NOT LIKE THEIR IMPROPER INSTALLATIONS THEY WILL FIRE YOU AS A CLIENT. THEY ARE A RIP OFF! MY MOM STILL DOES NOT HAVE WORKING HEATER $22,000 + all callbacks to fix problem they created and never solved!ACI Northwest Response
10/06/2022
ACI offers each one of our customers who purchase a new system from us a one-year 100% money-back guarantee to make sure that the customer has no risk with their new investment for one full year. Your mother had this option and chose not to use it as the first year the system was operating as sold and was in great working order. In the following time frame the system not associated with what ACI supplied began to have issues, ACI then as a courtesy provided many hours of free service to try to help your mother out. Once there was a need for additional work to correct the failures of the attached system the relationship became very negative and ACI chose to step aside and encouraged your mother to use another contractor due to the aggressive rhetoric that was being put upon our employees. I am sorry that the situation progressed this way but we do understand sometimes things happen out of our control and we understand the need to sometimes shop for other options.Sincere regards, ACI NorthwestReview from Jennifer C
5 stars12/10/2021
*** was thorough and made sure what he thought was the problem really was it, and gave me several options on repair. He called and gave me a heads up to his arrival and was here when he said he would be.ACI Northwest Response
12/22/2021
Thank you for the 5-star review, ********! We appreciate your gratitude for our efforts and are pleased to hear we met your needs. If you have any follow-up questions, please give our office a call at **************. Thank you for your business with ACI Northwest for your service repair.Review from Don W.
5 stars11/04/2021
Dependable and friendly service calls who always call in advance to let you know when the truck will arrive.ACI Northwest Response
11/16/2021
**** ** appreciate your positive feedback! ** strive to offer our customers the best possible experience, and we're thrilled that we were able to deliver. Please contact us again if there's anything that we can do for you.Review from Candy
5 stars10/06/2021
***** patiently answered my questions as he made sure the furnace is ready for winter. He has come in previous years and has always been friendly and professional.ACI Northwest Response
10/11/2021
Thank you for your positive feedback, *****! We are pleased to hear your satisfaction with our technician's annual furnace maintenance. Please reach out again if there is anything else we can do for you. We appreciate your business!
Customer Review Rating
3.4/5stars
Average of 5 Customer Reviews
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