Business ProfileforThe Gutter Guys LLC

****************, the owner of the Gutter Guys from **********, had his people install a $5,000 Sunsetter awning on our deck and did a good job. We also asked them to do some gutter work for us at that time. They added new brackets and fasteners on the entire home. They were supposed to replace a downspout by the front door, which they never did, and repair any leaks in the system. All was well until the first rain, and a leak was found on the corner gutter over our deck.I called and left a message to repair the leak and fix the downspout. I've called them and left messages every year once or twice with no response. I guess they think, just ignore people and they will go away after they have your money. On 1-9-23, I again left a message stating I'd contact the BBB and more if they didn't respond. I received a call back on the 10th and was told by a lady that someone would call soon to fix things. It's now January 26th, and I've not heard a word. A copy of the invoice is attached. I'm sorry that I've referred them to other owners here in our HOA, but never again. I'll advise people to look elsewhere. Hopefully, you can get them to take care of their obligations. Thank you, ***** and *************************.