ComplaintsforClickfunnels

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up with Click Funnels 5/22. Honestly only used them for 2 months. I have contacted the company several times to cancel my account and still have been charged $9.99. I reached out again the other day and they refunded me $9.99 for this past billing period. I am filing this complaint because it is unethical for ClickFunnels to keep charging me even though I had a canceled account. I had canceled it myself and then I was still being charged and asked for help from ClickFunnels to cancel it. You will see the attached communication dated 11/23 and another one 5/24. As a customer, I feel this should have been handled appropriately the first time. Now I feel that I am being penalized because they refuse to refund me for more than 30 days. My communication is clear and you can see this has been going on way to long. I appreciate any help you can to ensure this account is canceled and am reimbursed for the minimum of $119.88.

  

  Business response

  06/07/2024

  Thank you for your patience as we investigated your account and the concerns you raised regarding the cancellation process and charges. Upon reviewing your account history, we found that there was indeed a communication in November 2023 where you reached out to cancel your account. However, when we reached out to you for verification, we did not receive the required verification to proceed with the cancellation, and the request was closed after a few days. Additionally, aside from this communication, we did not locate any other support requests related to cancellation. It's important to note that our cancellation process includes a verification step to ensure that the request is coming from the legitimate account owner for security purposes. Unfortunately, we did not receive a response with the required verification from your end, and as per our policies, the cancellation request was not processed. Furthermore, your account was set to pause, which indicates an intention to preserve your funnels from deletion. Pausing an account does not constitute a cancellation, and regular billing continues unless a formal cancellation request is submitted. We understand the frustration this situation has caused, and we empathize with your desire for more refunds outside of the 30 days refunds policy. I want to clarify that our systems are designed to automatically process charges according to the billing cycle and plan access. We do not monitor individual usage but charge based on access and plan subscription. Also invoices and notifications are sent regularly, providing ample opportunity to review and manage your account status. We encourage users to take advantage of the available options to cancel or adjust their subscriptions as needed. If you have any additional email correspondence or documentation showing your attempts to cancel and verify your account, please forward it to us at *********************************** We are committed to resolving this matter fairly and ensuring your satisfaction. Thank you for your understanding and cooperation.
  
  
  

  Customer response

  06/13/2024

   
  Complaint: 21786568
  
  I am rejecting this response because i strongly feel these practices are unethical  If you truly monitored my account, you would see that there has been no activity in 2 years.  I reached out and was very clear on my request of canceling.  I do have multiple emails but feel that this is your opportunity to listen to a customer and rectify this situation. I reached out to the Better Business Bureau because of the run around I was experiencing.  Again, I strongly feel that once a customer states they want to cancel an account whether it is in writing or verbal, it is a company's responsibility to honor that request.  This non-sense about me not filling out a form after I had sent in a written request to cancel my account is ********  You have the opportunity to do what is right and we can part as friends.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Clickfunnels is refusing to refund a wrong $1997 charge and request you to help me get the money back. I bought the Funnel Hacker Plan for Clickfunnels on Oct 21, 2022 and paid $1997. They confirmed that I will have Clickfunnels 1.0 and 2.0 access for all subsequent years and they will fix all the bugs within 6 months. I canceled the plan in early 2022 and then forgot about it as the software was not usable at all. I just realized that they charged me again on 10/21/2023 for $1997 [Receipt #****-9737]. Then I sent them numerous emails to the support email given at the time of purchase [funnelbuilder email], but didn't get any reply. At last, I sent the email to Clickfunnels support email and asked them on extending the CF1.0 12 month access and they started denying it. Firstly, their version 2 is completely broken. Secondly, they changed the deal of the terms now. Thirdly, no response from their support email. Lastly, the product was marketed as a limited-time offer, which suggested both exclusivity and a temporary price point. It has now been 18 months, and the terms of the offer remain unchanged, which is misleading.Given these issues, it will have a detrimental effect on our business and has led to significant financial distress. CF support team doesn't want to help. They are refusing to do anything to help here and keep on sending me their terms and conditions. These terms and conditions were never stated to me when taking my credit card nor is there anything in writing that I signed stating the terms. I never signed any agreement nor were we given any terms and conditions until after we filed a formal complaint with Click Funnels. This is very frustrating and disappointing as I dont expect this from such an established company like Clickfunnels. I want to request for a full refund. I am attaching all the proofs with this email for the aforementioned issues. Thanks.

  Customer response

  05/31/2024

  Hi,

  I am still waiting for a response from Clickfunnels and it's more than a week. It clearly shows their lack of responsiveness.

   

  Clickfunnels team,

  Could you please respond ASAP.

  

  Business response

  06/03/2024

  Thank you for reaching out regarding your ClickFunnels subscription. I appreciate the opportunity to clarify the details surrounding your account and the promotional offer you mentioned. In 2022, we indeed offered a promotional deal where ClickFunnels Classic access was provided as a bonus for 12 months alongside ClickFunnels 2.0. This was intended to offer our valued customers who were familiar with the Classic platform more time to run their business on the Classic platform while transitioning to the new platform. It's important to note that the terms of this offer were clearly outlined on the order form, stating that ClickFunnels Classic access was provided for 12 months only. We strive to ensure transparency in all our offers and agreements. On October 17th, 2023, we sent out a reminder email titled "HEAD'S UP - Since you have CF Classic & 2.0," notifying customers that billing would resume for their ClickFunnels Classic account soon. This email also provided instructions on how to opt-out if customers did not wish to continue their Classic subscription or alternatively continue without paying via the Maintenance Mode plan. While I'm unable to locate any mention of a commitment to resolving all bugs within 6 months, I would like to clarify that our support team is available to assist with any technical issues or concerns you may encounter. We strive to provide timely and effective support to address any challenges our users face. I have taken a look on our end and I do not see any bug report submitted from your email. Your recent charge on October 21, 2023, was due to your active annual subscription. Our system automatically processes charges according to the billing cycle agreed upon during the initial purchase. Our promotional offer remains consistent with the terms presented during the initial offering. This offer was specifically targeted towards first-time users of ClickFunnels 2.0, and the pricing is locked in for the duration of your subscription, providing a discounted rate compared to our regular annual plans.I hope this information helps clarify the details surrounding your subscription and the promotional offer you received. If you have any further questions or concerns, please don't hesitate to reach out to our support team for assistance.

  Customer response

  06/14/2024

   
  Complaint: 21763951
  
  I am rejecting this response because:

  ClickFunnels can clearly see that I cancelled my subscription last year and stop the renewal. Still I was charged for the renewal without my authorization. Moreover, they can see that I did not even access the ** platform over this time frame and they can see that no funnel was ever put out!

  Also, regarding T&Cs, these terms and conditions were never stated to me when taking my credit card nor is there anything in writing that I signed stating the terms and showing in writing that the **1.0 offer is only for 1 year. 
  

  I want a refund for the amount charged 2nd time and check that I didn't even use the account once during all these months as I already cancelled it! I am not sure what kind of money hungry company is being ran there? I really thought that Clickfunnels.com was Legit but it really feels like a scam.

  Sincerely,

  ************

  

  Business response

  06/28/2024

  We appreciate your feedback and understand your concerns regarding your ClickFunnels subscription renewal. After reviewing your account details, we would like to address each point raised:
  
  Our records indicate that there was no attempted cancellation on our end, which is why the account remained active and the renewal was processed. If a subscription is fully canceled before the renewal date, our system does not attempt to renew it.
  
  We do not have any record of a support request for cancellation around the time of your annual renewal charge. Typically, we encourage customers to reach out to our support team immediately if they encounter difficulties canceling or notice an unexpected charge. Your contact with us occurred six months after the renewal charge.
  
  Our Terms and Conditions are provided and accessible on the sign-up page where customers must agree to them by checking a box before proceeding with the offer. This ensures transparency and outlines details such as the duration of promotional offers like the CF1.0 access. I have included a screenshot of the offer we had in the past that you signed up for which is no longer available.
  
  While our standard refund policy is within 30 days of the charge, we understand your situation and are willing to consider a partial refund for the remaining period if you contact our support team directly. We aim to provide fair solutions that meet both customer expectations and company policies.
  
  ClickFunnels operates on a subscription basis, whether monthly or annually. Charges are based on the subscription plan selected and the active status of the account, not on account usage. This ensures continued access to our services as outlined in the subscription agreement.
  
  We value your business and are committed to addressing your concerns promptly. Please reach out to our support team with your account details so we can further assist you with resolving this matter.

  Customer response

  06/29/2024

   
  Complaint: 21763951

  I am rejecting this response because:
  

  As per your reply, I contacted the customer service team for the refund. They are saying that they will not be able to honor anything even if it was promised in BBB.

   

  Here is their reply:

  ++++++++++++++++++++++++++

  Hi,
  
  Greetings, I am ***** from the ClickFunnels Customer Support Team and my aim is to assist you to the best of my abilities. My colleague ******* is out for the moment.
  
  We appreciate you for bringing to us your concern but we do not have teams that handle BBB on our end. We suggest you go ahead and respond to the emails you have received from them.
  
  Thank you for your patience.

  ++++++++++++++++++++++

  I am not sure why am I getting wrong promises and wrong charges from Clickfunnels. The customer care completely refuted that your promise of processing the refund.

  Could you please contact your support team and get the refund processed on your end, rather than me reaching out again and again and getting rejected. 

  
  Sincerely,
  
  ************

  Customer response

  07/10/2024

  Hi,

   

   my first name is ***.

   

   Thanks.

  

  Business response

  07/19/2024

  Hi ***!
  
  I would like to apologize for the miscommunication. I have just sent you an email with details about the exceptional partial refund accommodations. Feel free to get back with me by responding to the email. 
  
  Greetings
  
  ***********************

• Initial Complaint

  04/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Clickfunnel.com is a total scam. I remember back in February I saw an ad for a company represented by *********************** from Shark Tank (not even knowing it was ClickFunnels) about stream-lining my business using AI and software. I opted for a webinar and paid $29 for a package that was supposed to be delivered before the webinar. The package never came. The webinar I guess came and went because I never heard anything more about it, and THEN I come to find out that ClickFUnnels has been CHARGING ME $197/month FOR A SERVICE I NEVER USED OR AUTHORIZED. Now, I know that when I bought this elusive and invisible box of things I never got, I probably did SOMEHOW authorize this ghastly monthly charge. But shame on them for hiding it out of plain sight. And furthermore, I tried to log on to their site and cancel my subscription but surprise-surprise, they don't have me in their system. Not ONE of my emails is registered. Meaning, they have my email because ITS A CLICK FUNNEL. But they've never sent me any billing information or receipts; and now they block me from accessing my membership info to cancel. AND to top it off, they billed me early this month. Right before I was going to cancel.AND to top it off again - they put a dummy phone number on my credit card statement, to make it harder for Credit Card companies to dispute.*********************** should really remove his endorsement from this sham company.P.S. I *wish* I could upload supporting documents, but as I stated, they've never sent me my receipt or any other information about my subscription. And I'm not uploading my credit card statement. Is it possible I misspelled my email address? Sure. But all the other stuff is pretty **** sneaky.

  

  Business response

  04/16/2024

  Hello *****, 
  
  We value all feedback and take customer concerns seriously. However, upon reviewing our records, we were unable to locate an account or transaction associated with the information provided. Neither were able to find any communication with our team from this email. 
  

  To assist you further and address your concern effectively, we kindly ask that you reach out to our dedicated customer support team directly at ************************************************************. Please provide any additional details or documentation related to your inquiry so that we can investigate and resolve this matter promptly.

  We appreciate your cooperation and look forward to assisting you.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 26, 2024, I sent a demand letter to ***************************** and ETison LLC d/b/a/ Click Funnels seeking refund payment from Click Funnels of one thousand nine hundred ninety seven dollars ($1997.00).I received a response from Click Funnels on February 9, 2024 stating, Click Funnels will refund one thousand nine hundred ninety seven dollars ($1997.00) payment to the original payment source ( *********** ending in 8983 ) Click Funnels will initiate the refund only upon receiving a written confirmation from you to ******************************** confirming your acceptance of the refund to the original payment source in full resolution of this dispute. If Click Funnels does not receive your confirmation within 30 days of this correspondence, Click Funnels will concider this matter abandoned by you.On February 12, 2024,I sent my confirmation of my acceptance to the original payment source (***********) in full resolution of the dispute . As of this date the monies have not been refunded to ***********. Click Funnels have ignored all my attempts of contact with them.

  

  Business response

  04/08/2024

  Hello, 

  ******* is not the account holder for the refund she is seeking. We dont give refunds to non-account holders. We have sent multiple emails to ******* seeking her confirmation of her dispute being resolved by issuing a refund via check to the actual account, but have yet to receive any confirmation.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company called click Funnels charged me for nothing! Literally nothing. I have never heard of this company in my life and out of nowhere they charge me money for a product or something I dont even know what.. But the problem is I never signed up for any of these products. I dont know how this company got my card information but I might have to investigative research. This company should be criminally investigated.

  

  Business response

  04/02/2024

  Hello ******, 

  
  After looking into this for you, I was not able to find any charges or support requests with the information you provided on the complaint. I understand this could be frustrating for you, but unfortunately without any additional information I won't be able to help you. 
  
  Please provide more information or reach out to us at ********************************** and we will be able to look into it a bit more. 
  
  Thank you!

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for click funnels and played with it for a few days. After that I completely forgot about the platform only to realize months later I was still being charged for it. I reached out to customer service who refused a refund instead insisting that the service was only based off time I had access to the platform. ClickFunnels can clearly see that I did not even access there platform over this time frame furthermore they can see that no funnel was ever put out! I want a refund for the months I did not use! What kind of money hungry company is being ran there?

  

  Business response

  03/28/2024

  Hello ****, 

  After reviewing your communication with our support team, I understand that you have reached some financial struggles which is why you are now reaching out to us and requesting a refund for the charges from 3-4 months ago. As you are aware, we do have a 30-day refund policy and our support agent informed you about it as well which you confirmed you were aware of even before our communication with us. 
  
  However, as a one time courtesy, I went ahead and refunded the payments you requested as we know that sometimes everyone can fall into some financial difficulties. If you have any other questions please do not hesitate to reach out to our support team at **********************************. 

  Customer response

  03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We have cancelled with you but you guys keep trying to tak 297 dollars off my account please stop. We have sent numerous email and reported it to my bank as fraud as you guys have been instructed to stop and no authorization has been given

  

  Business response

  03/13/2024

  Hello *******, 

  Upon thorough investigation, I couldn't locate any previous correspondence from you aside from today's communication. I'm pleased to inform you that your support request from today has been successfully resolved within a couple of hours and your account is now cancelled. If you have any further inquiries or concerns, please feel free to contact us at **********************************.
  
  Thank you!

  Customer response

  03/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We had an account with ********************** since 2020. We cancelled it in Sept 2023, or thereabouts. We also had our domain name with CF. We were paying an annual fee. We now need the domain to be transferred out of CF. However, CF is refusing to let us access our account. This means we will lose our domain and all our email addresses. It will have a detrimental effect on our business. No one is helping. I tackled this issue in Dec 2022. (We were struggling continually to access the domain account). So I left is as we still had a funnel with them. However, now the rubber has hit the road and I absolutely need access to my DNS records which CF is refusing.

  

  Business response

  12/11/2023

  Dear ******,
  
  I'm genuinely sorry to hear about the challenges you've encountered, and I appreciate you bringing this to our attention. Your experience is not reflective of the standards we aim to uphold and I want to assure you that we take your concerns seriously.We recently transitioned to another support platform which unfortunately resulted in unexpected delays during this process. Your experience was not intentional, and we deeply regret any frustration it may have caused.
  
  After further looking into this, it seems that our support team replied to your support ticket and initiated the process to transfer your domain. Your domain and email addresses are crucial and we want to assure you that we are working diligently to to make this transition smooth for you. Please know that we are not holding on to your domains and we are committed to providing the support you need to transfer them seamlessly.We genuinely appreciate your years of being part of the ClickFunnels family. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and are here to ensure a positive resolution.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I purchased a piece of software and services from Etison, LLC in *****, ** dba ********************** on September 14, 2023 with a yearly cost of $25,000 or monthly payments of $2,500.00 for a total of $30,000.00. To pay monthly they demanded an upfront sum of $5,000.00. The person taking our credit card info was very quick to do so and the call lasted less than five minutes. We received the service but after using the service for 30 days or so, we knew it was not for us and wanted our $5,000.00 back. They refused to refund us stating they have a "No Refund" policy. These terms and conditions were never stated to us when taking our credit card nor is there anything in writing that we signed stating the terms and showing in writing that there is a no refund policy. We never signed any agreement nor were we given any terms and conditions until after we filed a formal complaint with Click Funnels. Click Funnels/Etison has failed to provide us with a refund, we were never told of this no refund policy and they have no documentation or paperwork with our signatures attesting to our acknowledging their terms of a no fund policy. the terms and conditions I have uploaded were never given to us until "after" we wanted our money back and they have filed to provide us with any paperwork with our signatures agreeing to their terms of a no refund policy. It doesn't exist.

  

  Business response

  12/08/2023

  Hello *********, 

  After further investigation, I can confirm that you have been in contact with our team and a refund has been issued to you. If you need any further assistance please reach out to ***************************************** and we will be happy to help you. 
  
  Thank you!

• Initial Complaint

  12/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/29/23, I had $197.00 deducted from my bank account for ********************** which I did NOT authorize and have never heard of them before! I have contacted the fraud department at my bank to dispute this transaction however, it has not been refunded to me yet by my bank. I'm like others and this time of the year is tough financially for many and I am so mad that this thief of a company can continue to do this to people! I seen on 11/09/23, someone ********* the same complaint and a reply was received that it had been resolved! APPARENTLY NOT since this has happened to me! I am over this stupidity from people taking from hard working, bill paying citizens when they cannot get off their own a**es and do the same but rather steal from others!THIS NEEDS TO BE CORRECTED IMMEDIATELY AND MY MONEY RETURNED TO ME!!!

  Customer response

  12/05/2023

  I have heard nothing more on this complaint and other complaints state that the company waits until outside of the period then say they can't refund. I never asked for or signed up for any products from them thus there should be no period to reimburse me!  Ridiculous! 

  

  Business response

  12/08/2023

  Hello *****, 

  Thank you so much for including the bank statement for the charge, this helped us a ton in finding the translation. After further investigation I was able to locate the charge and I can confirm that the charge has been refunded and the account is canceled and there shouldn't be any more charges associated with this account. However, looking into the email and the name of the charge, I believe it is pretty safe to say that you didn't create the account and it is possible that your Credit Card information was stolen. With that being said, I would recomend you to change your physical Credit Card if you haven't done so yet. 
  
  I am so sorry for the inconveniences that this might have caused you. Please do not hesitate to reach out to us at ********************************** if you ever need help again. I hope you have a great holiday season. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩