ComplaintsforTodd Schimmels' Painting Inc
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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contractor has not repaired paint on exterior roof completely and does not repond to communicate repair schedule and meeting requests. Exterior metal roof paint failed after 2 months in Dec 2020. I have repeatedly contacted the contractor since Jan 2021. In July 2022, some repairs done but not all, and it now is July 2023 and still no resolution as promised on fixing failed paint areas.Customer response
08/07/2023
Some repainting of the roof has occurred, but there is more to go and more paint is failing. Contractor will not return phone calls or texted messages. Contractor will not communicate and schedule the rest of the repairs, 2 1/2 years later. At first, contractor was saying he could not do it due to bad weather. We have had 2 good ******* and lots of available time to schedule repainting, but no communication.Customer response
08/16/2023
Attached is a word document with downloaded copies of my transcript of texted messages and many communications between Contractor (***************************** Painting) and Consumer (*************************). Dates are continuous texts between 11/12/2020 and 8/16/2023. It will show that **** has not replied timely and keeps pushing this off. This communication proves that I have had communication with the contractor with some responses, but no action from Contractor.
Thank you.
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.