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Complaint Details
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Initial Complaint
04/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I know this is only a few cents though I am if the understanding that a business must honor the stated price? Items were priced at **** on the shelf and they tried to charge $2.00 at the register. I apprised them of the fact the its illegal to do that and they refused to ***** the price as it was marked.Business response
05/01/2022
I reviewed the interaction with ****************** and extend a sincere apology. The communication from our person at the counter was unacceptable. The employee is relatively new and certainly did not represent our commitment to the customer experience as he has been trained. The manager on staff should have immediately taken control and corrected the price.
The new price was correct at the register, but this was a non-Ace item that was apparently not retagged. We have to manage thousands of price changes weekly and, like most businesses, we are understaffed. Our team works very hard to avoid these errors, but it is extremely challenging. That said, our employee did not handle this well and I spoke with him personally this morning. He has a clear understanding of the procedure.
****************** is a valued customer and I hope he will return to our store. This should be an isolated occurrence.
*********************
Owner
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Contact Information
Business hours
Today,9:00 AM - 4:00 PM
MMonday | 7:30 AM - 6:00 PM |
---|---|
TTuesday | 7:30 AM - 6:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 6:00 PM |
FFriday | 7:30 AM - 6:00 PM |
SaSaturday | 9:00 AM - 4:00 PM |
SuSunday | 9:00 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.