Business ProfileforSpotlight Studios North Star, LLC.

My oldest daughter started here 6 seasons ago. When we left i had 3 children in this sport. At the time we started my oldest daughter was 3.5yo. From the start there was clear favorite athletes who could get away with missing practices and others who were charged a fee. The office manager was the mother of one of coaches who used to be an athlete. That manager decided who and when she would charge families. Where reciepts were refused to be provided and it was a cash only business. They now accecpt debit as of this year, but even then you will be double charged and have the seperate invoices sent for the same charge and told if it's not paid your kids will sit out of practice. After years of mistreatment and abuse that the owner was aware of and a party of and refused change, we ultimately left after My daughter had a fever of ***** and we were told she was required come to practice instead of the hospital or she would lose her spot on the mat. The student coach is given free reign to treat the kids any way she wants and encourages the older kids to bully the younger ones.****** (owner) and ****** (coach) are the biggest bullys of them all. The owners response to me personally was " I can't tell her (******) the issues parents are upset about because it will hurt her ego too much, and i don't have another coach option!"Before you choose to sign her contract that she can't uphold, please do yourself a favor and look at the reviews and other all star cheer options in the area!

Dear *************************,


We appreciate your feedback regarding your experience at our gym. However, after thoroughly investigating the matter, we have found that your review contains several inaccuracies and false reporting. It is important to provide an accurate representation of events to ensure fairness and transparency.


Firstly, we would like to clarify that the individual writing this review was fired and removed from their position at this gym due to dishonesty and mishandling. In fact, their departure from our gym was a result of a cascade of circumstances. We take great pride in maintaining a high level of integrity and professionalism within our team, and any instances of dishonesty or mishandling are dealt with promptly and appropriately. We also take seriously in the false accusation discussed in this review of bringing down current and previous employees that are still in good standing with our business. This is all due to the reviewers personal feelings because they were relieved from their position as stated above. 


We understand that you may have had a negative experience. However, it is crucial to present a complete and accurate account of the situation rather than grasping at straws to harm our reputation. The coaches stated in this review have always strived to treat athletes fairly, especially when it comes to teams on the mat. We apologize that holding all athletes accountable, including your mentioned children went against your liking. We could have handled this amicably had these concerns had accuracy and basis to them, rather than the reviewer just wanting center stage for her children. We encourage you to reconsider your review and provide a fair assessment based on your actual experience at our gym.


At our gym, we strive to create a positive and welcoming environment for all our members. We value feedback from our customers and continuously work towards improving our services. 


Sincerely,
Spotlight Studious Northstar LLC