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Complaint Details
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Initial Complaint
01/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered a new spa cover through Snake River Pool and Spa in ***** last Oct. Even though we also sent in pics, Cedar Mtn delivered a cover that folded crosswise instead of lengthwise. Sent it back. Next, in late Nov they deliver a new cover. It folded the right way but they cut the corners short and sewed the latch straps in the wrong places. They said theyd expedite a new correct cover. Mid Jan and still no word or cover. Ill upload a pic of the new Ill fitting cover. I tried calling them and they said they couldnt give me any help.Business response
02/03/2022
As a custom manufacturer we build covers to the dimensions provided. After reviewing the order history we did indeed produce the first two covers as ordered to the dimensions placed by our customer Leisure Supply Co. We are now working on the third cover with different dimensions yet again from our customer. In regards to the complaint see below:1. Cover #1 The order we received shows the fold as we made it. If this was wrong, then it was ordered incorrectly.2. Cover # 2 Late November cover folded right way but size was too small and latch in wrong places - We were not given a specific location for straps and again we made the cover to the size ordered.3. We are currently making cover # 3 to new dimensions yet again provided by our customer. We are doing this as quickly as possible but like many manufacturers we are experiencing many delays in materials etc.From my standpoint we have only done what has been asked of us which is build the covers to the dimensions provided. We are not responsible for information we do not have. I am happy to discuss this further and/or provide any supporting documentation.*********************Owner
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.