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Business ProfileforImpact Dog Crates
Current Alerts For This Business
When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. Shipping guarantee should be honored or not promised if the expected arrival time cannot be met.
An advertiser must not express or imply that a product or product line is exclusively “Made in USA” unless all or virtually all of the product is made in the United States. All significant parts and processing that go into the product must be of United States' origin. That is, the product should contain no — or negligible — foreign content.
According to the Code of Advertising, advertisers bear primary responsibility for truthful and non-deceptive advertising. Advertisers should be prepared to substantiate any claims or offers made and, upon request, present such substantiation promptly to the advertising medium or BBB.
Despite written requests, as of October 25, 2021, Impact Dog Crates has failed to substantiate or modify its advertisements.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2160 West Miles Ave, Hayden, ID 83835
- BBB File Opened:
- 9/19/2019
- Business Management
- Mr. Customer Service Manager, Customer Relations Manager
- Contact Information
Customer Contact
- Mr. Customer Service Manager, Customer Relations Manager
Customer Complaints
35 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
21 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Liz N
08/05/2024
Impact Dog Crates Response
08/06/2024
Thank you so much for your feedback! Were thrilled to hear that the High Anxiety Crate has been a game changer for your dog and has helped keep him safe. We pride ourselves on our quick shipping and were glad it met your needs during a crucial time.
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