ComplaintsforCDA Structures, Inc
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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
CDA structures contracted to have our concrete shop floor completed as part of our build. The shop size is 40x50. They had it poured just before winter and the company did not come back to saw cut it until April. In the meantime the floor cracked severely from front to back and side to side. CDA structures claims this is not their fault even though saw cutting is done to mitigate this issue.Business response
06/12/2023
CDA was hired to build this shop and pour the concrete floor. The floor was placed in Late October 2022, CDA or its affiliates were NOT hired to complete the excavation of the site or prepare for the building. After the winter of 2022-2023 CDA was notified the middle of April ******************************************************************************************************* May with the customer and it was obvious that proper drainage was not completed by the excavation contractor, In-proper drainage around the building allowed for water to get under the concrete to cause frost heave of the concrete causing it to lift and crack. The building is constructed next to a large hill that drains toward the building, The problem with the concrete floor is frost heave. The customer should forward their complaint to the excavation contractor they hired, the final grading/excavation was never completed after CDA constructed the building and placed the concrete.
During the site visit the customer also complained that the ground is so hard that it doesn't drain well and the excavation cost were increased.
We have followed up the with customer via phone to schedule a meeting with CDA, the concrete contractor and the Excavation contractor, but we never received a phone call back. Contact from CDA owner was completed by phone on June 6th and June 7th 2023.
CDA prides itself on quality work and great customer service. Unfortunately, the excavation was not in our control and not completed correctly. We are here to help as much as we can and for what we are responsible for.
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Contact Information
2147 W Hayden Ave Ste 1
Hayden, ID 83835-6022
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.