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ComplaintsforThe Rooter Guys, LLC
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a purchase agreement with realtor to have septic pumped and inspected by seller. We were given a report that it was done by the Rooter Guys and all was well in Feb. 2023. By November of 2023 the system backed up into the bathroom, bathtub, and via the vent under the house. We called in a plumber who informed us that the tank had in fact not been pumped in years since it was so compacted. A pumper came in and pumped the tank and found it was cracked and also found a pile of wood at the bottom giving further evidence that the tank had not been pumped or inspected. My husband contacted The Rooter Guys and sent them copies of the plumber and pumpers report but the owner refused to acknowledge that any wrong had been done. We would like to have the amount we paid for those services paid by Rooter Guys, $6,200.00 as well as a tank put in since this would have been done if it had been actually inspected before the purchase of the house.Initial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I am the manager of the ************************. On 12.15.2022, I received a call from a tenant stating that her lines were not draining. I told her that I would contact the **************** we use and have them check the main line. The tenant insisted that I use The Rooter Guys, she knew them, and they were good. I contacted The Rooter Guys who scheduled an appointment for 12.16.2022. I received a phone call from Technician **** around 10am, who stated that the problem was on the tenant's side, that the pipes under the tenant's home was not properly put in. Then I received another call from **** around 11:30 stating that the issue was on our side and that we would need to dig up the line and replace the pipe. I informed **** that we had already replaced that line a few years back and that I was going to contact the **************** we use because he had told me two different things regarding what was the issue. I contacted Mr. *********************** who sent out technician **** around 1pm, who informed me that upon arrival found no evidence of any backups. Additionally, technician was able to flush large quantities of water in unit with no backups. Outside cleanout isnt functional anymore not because pipe is broken but because we did a burst several years back and the burst went through this cleanout. The mainline pipe has been draining normally since then. Outside cleanout is no longer functional as a result of this burst process. Gave customer option to pull toilet and investigate drain line however since there is no evidence to suggest this is necessary did not perform this service at this time. The Rooter ***'s technician **** returned to my office around 3pm to submit a bill to me for $520.00. For pulling the toilet in the tenant's house and running a cable 25'. Enclosed are the invoices from both Plumbing companies, with their notes included.Business response
12/27/2022
PLEASE SEE ATTACHED LETTER THAT WAS EMAILED ON 12/26/2022.Customer response
01/04/2023
I would like to add that The Rooter Guys did not provide me with an initial price quote or have me sign authorization for the work. As stated they should have, under the service authorization section of their invoice.Thank you,
Harvest ******
***** Contractors
8601 ***********************************
******, ** *****
************ Phone
************ Fax
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.