ComplaintsforThose Guys Home Remodeling

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Transaction Date: ***************************** with Those Guys Remodeling was contacted in Mid-December 2022 to replace 2 sets of leaking patio doors and to add storm doors. Physical work started May 8, 2023. Last day worked was May 15, 2022. Payments: $9607.00 Jan. 30, 2023 deposit. Additional $3497.00 May 15, 2023. Commitment: Those Guys committed to the purchase and installation of 2 sets of custom ordered ******** Brand ********** Patio Doors and ******** Storm doors sized to fit existing openings. He committed to completing the job with finish work comparable to and the quality of the existing finishes. He also committed to delivering the doors being removed, to Habitat for Humanity. Nature of the Dispute: ****************** purchased and install ********** Stock doors ***************, not the quoted ******** Doors. He doctored the ** receipts to match the pricing of the ******** doors that were quoted, as confirmed by **. He provided a Habitat donation receipt that was fabricated. They have not been at this address for several years. He posted pictures on ******** of doors he installed in his own home that look suspiciously like my old doors. He promised to return to do touchup work. The paint was wet, so I was unable to inspect. I later found many areas of poor workmanship misaligned doors with gaps and nonfuncioning locks. Cracked door frame. Unrepaired wall texture. Paint streaks and lumps. Misaligned wood work. Uninstalled storm door latches. . . . ****************** failed to contact me again. We finally were able to contact him and meet in July. He agreed to make things right, but did not follow through. Eventually he agreed to a payment plan. We have been unable to obtain his signature on the payment contract. I am having to hire a different contractor to replace the doors AGAIN and to correct the finishing work ****************** did. ******************* of ID *********** Realty and Attorney ***************************** will collaberate all details. Photos available.

  Business response

  12/08/2023

  Nothing she said was the truth I purchased the doors in December  2022 with plans to install immediately. When shevdecide she wsnted to wait until spring to install. Sobibwas stuck storing the door until may 2023 and having to move them several times. Because I moved. When she was ready to install them was a week before I left for vacation and she wouldn't wait until I got back so we installed them I worked up until the dayi left for vacation and needed to come back and touch up some drywall and paint. But she was very pleased with the doors and the work. When I returned home I tried several times to contact her wot no avail I even went by her house on several occasions and she wouldn't answer ac

  Customer response

  12/08/2023

   
  Complaint: 20922012
  
  I am rejecting this response because:

  Everything that I stated in my original complaint submission to the BBB, is true and is documented.  Where is the documentation of anything he accuses me of?  It is ****************** who has issues speaking the truth as is proven again in his response to my BBB complaint. 

  He did not purchase the doors in December 2022.  I have copies of text messages from January that show he had not even measured the doors until mid-January and the receipts clearly state the order was placed on February 3, 2023.  I also have text messages that I state the temporary fix was working and that the replacement could wait for a warm day and offered store the doors in my garage. (An offer he declined as a way of covering that he had not ordered the Custom ******** doors as were agreed upon, were quoted for and paid for.)  On March 2 he texted he wanted to wait until a warmer day.  After not hearing from him, I had to send him a reminder on April 24 that we need to schedule the replacement.  The May installation was his choice.  Copies of these text messages are attached.
  

  He did not move.  As I stated in my original complaint, ******************* is able to collaborate the majority of the information I have provided.  He also has to proof that ****************** was renting a house from him during this time and is currently still living in that home.

  As far as I know, ****************** made no attempt to contact me upon return from his trip.  I did not receive any text messages or voicemails from him.  It took ************** and myself multiple attempts to contact him and when we finally did he stated, he would make things right.   This conversation was again followed with no action from him and more attempts by ************** to contact him.  I finally contacted a lawyer,******************************  He sent ****************** a demand letter (see attached).  Once the deadline had passed with no response, ****************** was able to eventually speak to ****************** at which time he agreed to make monthly payments to reimburse part of the funds.  A settlement agreement was written up, but ****************** has never signed and has avoided all contact (see attached).

  
  Sincerely,
  
  *******************************

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