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North Star Kennels has 1 locations, listed below.

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    Business ProfileforNorth Star Kennels

    Pet Boarding

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9 Harris Creek Rd, Horseshoe Bend, ID 83629-8001
    BBB File Opened:
    11/4/1997
    Years in Business:
    39
    Business Started:
    10/1/1985
    Business Started Locally:
    10/1/1985
    Business Management
    • Ms. Linda Harger, owner
    • Mr. Micah Duffy, Owner
    Contact Information

    Principal

    • Ms. Linda Harger, owner
    • Mr. Micah Duffy, Owner

    Customer Contact

    • Ms. Linda Harger, owner
    • Mr. Micah Duffy, Owner

    Industry Tip

    BBB Tip: How to choose a trustworthy pet sitter or boarding service

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Trevor M

    1 star

    02/22/2024

    Dog Abuse / Neglect at North Star Kennels:***** knows our dog and usually speaks very highly of her. Our dog is a trained protection dog with very high drive.Upon dropping her off this past trip, my husband explained to ***** that yes, she barks in the truck everywhere, shes just very excited ***** decided to take issue with her barking in the kennel truck he uses to transport dogs.He put an electric shock collar (e-collar) on our dog without our consent or knowledge. She is NOT trained to use an e-collar and therefore had very adverse reactions to it. Without being trained to the shock, she did not know what to do with it. Upon arriving at the facility, our dog was covered in her own diarrhea. ***** did not inform us that he thought our dog was sick or reach out to ask if she had been sick before.When we picked her up 3 nights later she was also covered in her own diarrhea again. We found he had used the e-collar on her for transport back to us. He explained she had an upset stomach all weekend. We bathed her and she was perfectly fine for us the rest of the day and following days.We noticed she had an open sore on her neck. It was red and inflamed and had discharge coming out of it. We texted ***** a picture and asked if he had any idea how this happened.After further examination by us and our vet we found she had two matching marks on either side of her neck. The vet told us it was from e-collar misuse. The collar was on for too long, and too tight. This causes what is essentially a burn where the prongs meet the skin. The upset stomach is due to extreme anxiety and stress caused by the entire ordeal.We sent this report to ***** who said his vet disagreed. (Without seeing our dog, examining her, or providing information on who the vet is). ***** told us it was from our own misuse of a prong collar she had not worn since she had been home. She has had a prong collar for training and working since she was a puppy, never having any issues with it.

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