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ComplaintsforGood 2 Go Stores, LLC
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Complaint Details
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Initial Complaint
03/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Im having a problem with Good 2 Go. The store is located in ******, ** *****. On January 21, 2023, my Kia **** was filled up there. We didnt get a receipt or go inside as usual. The highest fill up on my car has been $42. Good to Go charged my credit card $114. After talking with the manager there, we were told a $75 hold was put on my credit card, and it would come off. After two more visits to the manager, it didnt come off. I was then told to handle through my credit card company. I tried filing for a refund twice, but they said they put no hold on to refund. The credit card company told me that Good 2 Go just billed it as a purchase and they never put a hold on it, which bounced me back to Good 2 Go here. On my last visit, I was told that they never researched the charge, never called corporate, etc. They put zero effort into resolving this. I dont see this as a misunderstanding, but flat out fraud. I was billed $75 for goods I never bought or received. I have put this warning in the online groups in ******: Has anyone else had this kind of experience there? Be warned that your credit card is absolutely not safe there, even at the pump. I am going to report them to the better business bureau. This business has taken five visits to Good 2 Go and hours on the phone to my credit card company. Ive never had a local business treat me worse.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.