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Business ProfileforFirst Call Jewel, Inc.
Additional business information
On March 01, 2022, Better Business Bureau contacted First Call Jewel, Inc. concerning the following advertising claims found on their website,http://www.firstcalljewel.com/:
- "Licensed, Bonded & Insured. Our team is background checked, drug tested, trained, and certified in all areas of expertise. Customer satisfaction is a guarantee". BBB requested documentation that substantiates these claims (certification, training, etc.). Additionally, BBB was unable to locate the terms and conditions regarding the customer satisfaction guarantee.
- "With bilingual technicians, same-day service, and our total customer satisfaction guarantee, we’re always prepared to answer your call and provide you with the solutions you need, and to make sure that the job gets done right the first time". BBB was unable to locate the terms and conditions regarding the total customer satisfaction guarantee.
- "Our work is backed by warranties and our personal complete customer satisfaction guarantee, and with flexible financing and multiple service options, we’ll help you develop a personalized plan to address all of your plumbing needs". BBB was unable to locate the terms and conditions regarding the warranties and satisfaction guarantee.
-"You can save a lot of money and a lot of time if you just trust First Call Jewel for all your electrical needs"
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale, which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money-back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee".
Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.
Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
Despite written requests, as of March 23, 2022, First Call Jewel, Inc. has not responded to BBB’s request for revisions and clarification in its advertising.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
At-a-glance
Overview
Business Details
- Location of This Business
- 1255 Chaffin Ln, Idaho Falls, ID 83401
- BBB File Opened:
- 7/8/1987
- Years in Business:
- 77
- Business Started:
- 1/1/1947
- Business Incorporated:
- 3/19/1998
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Pure Water Plus
- Business Management
- Mr. Bob Bidstrup, Owner
- Contact Information
Principal
- Mr. Bob Bidstrup, Owner
Customer Contact
- Mr. Bob Bidstrup, Owner
- Additional Contact Information
Fax Numbers
- (208) 529-2793Primary Fax
Phone Numbers
- (208) 522-7963Other Phone
- (208) 643-5807Other Phone
- (208) 529-2793
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Lee Ann G
03/15/2023
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