ComplaintsforB A Wackerli Company, Inc.
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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a "Bumper-to-Bumper Warranty on December 18, 2018. Coverage included all mechanical and electrical repairs to my 2018 GMC Sierra ******* The coverage is good for 5 years or ******* miles. I am having trouble with my reciprocating side steps. The warranty company has denied the claim to fix it. Wackerli uses Portfolio Warranty company who says it should be covered but, they go through Assurance Warranty Company who denies Wackerli to repair. Would you please contact Assurance Warranty to advise them to have Wackerli make the repair?Thank you.Business response
07/06/2023
******************,
We will be reaching out to you shortly to help with a solution on this. We have a great working relationship with the companies that we work with and stand behind any products or coverages that we offer.
We are looking forward to getting this issue resolved for you as soon as possible.
Thank you for letting us know
Customer response
07/24/2023
I have had no resolution to this complaint.
****************************
Business response
08/03/2023
****************** has been contacted about his parts to fix the vehicle and has yet to confirm on a time to make the repairs to his vehicle.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.