ComplaintsforKristi's Keepsakes LLC
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got 5 shirts made from her and they came out terrible I purchased the shirts and paid for her to print on the shirts all Im asking for is my refund for paying for the print which is a total of 50 dollars I have pictures of the products I recievedBusiness response
04/11/2023
When my customer brought me the shirts I had told her my machine does not print on polyester and I would have to do direct to film. I told her if she brought me the cotton shirts instead of polyester I would be able to print direct to garment on them. She had told me that her husband was extremely picky with his shirts and he only wanted polyester. I then told her again that my machine will not print on polyester because it is a Synthetic fabric. She flat out told me no that she wanted director garment only on shirts. I have sent her text messages telling her my return policy for custom orders are no refunds but I will reprint it on the direct garment approved shirts that I carry. Because I am a small business I don't have refunds for custom orders because I cannot resell them. I had told her that in the very beginning and she was fine with it and completely understanding. I have attached my return policy that's on my website. I've also added a few text messages from her and I. I was told by the company of my shirt machine that the machine will not print direct to garment on polyester that director film is the only way.Customer response
04/20/2023
Im sorry but ****** makes it seem like I told her it was ok that Al I wanted was polyester shirts first of all she said she watched so many videos on them and she would go ahead and print them never did she tell me a return policy or ever did I sign anything I paid for the *********** for her to print on them now she wants me to pay for her shirts so she can reprint that is not rite and Ill be out of more money I want my return because simple fact I put my order in person never did I order on her website so there for in person she never told me the I habe all our messages including her voice messages her stating tj at she can do the shirts Im not sure why she thinks its ok that I have to repurchase more shirts for her to redo my order
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.