Customer ReviewsforFirst Street Plumbing & Heating

DECEIVED ME ABOUT PLUMBING WORK DONE, THEN OWNER WOULD NOT FIX IT EITHER!I had First Street Plumbing put in a water softener, explaining that it's a multifamily house, and had about 30 faucets/water outlets that needed to have soft water. The plumber put in the water softener, I assumed he did it right and paid nearly $2000. A year or so later, my husband and I needed to redo some plumbing. As we looked closely at the system, we realized that the water softener was only servicing 2 of the 30 faucets! We called 1st Street to tell them their error, and they sent a plumber out. This guy checked our water softener, and confirmed that it was working for those 2 faucets. When I asked why the first plumber hadn't done what was requested (and paid for!), he said, "We can only work with the existing setup." When I told him the first plumber led me to believe all 30 faucets were now hooked to the soft water, he said, "Yes, that guy has been fired. He should have been more up front with you." I then called the owner of the business, who simply said "sorry" and made no offer to correct anything, or refund any money. No "How can we make this right?" that I would expect of a good plumber who cares about his reputation.Don't use these plumbers. They really don't care if they ripped you off. They have no desire to make things good if they make a mistake. I wasted $2000, and hopefully you are well warned now, so you don't waste your own money!

*CANNOT BE TRUSTED* - *** of First Street Plumbing is a flake and a liar.Day 1: I called this business several times and was assured each time that *** would call me back so I could meet with him to get a bid on some plumbing work I needed done... *** never called back.Day 2: I called again, asking for ANYONE to please call me so we could meet and I could get a bid... *** finally called me and asked if he could meet me at my house. I told him I'm at work, but that I could meet him at 10:00 AM. He said, "Great! I'll see you at 10:00 AM." I left work and even a meeting I was in to make sure I was at my house promptly at 10:00 AM... *** never showed up. I waited 15 minutes before finally calling First Street Plumbing, only to be told that they'll have *** call me right back. I waited five more minutes before I had to leave to get back to work. At 10:23 AM, my phone rang and it was ***. He told me that he called me 10 minutes before 10:00 AM to "confirm our meeting at 10:00 AM" - No missed call from ***... No voicemail from ***... No text message from ***. I don't say this about many people, but *** is a liar. He is dishonest. And even beyond that, if he and I had already agreed on meeting at my house at 10:00 AM, sharp, only 50 minutes beforehand, then there is absolutely no reason for him to call to confirm anything. We had already confirmed the time. Simply put, *** did not want to come out to my house to get me a bid on the plumbing work I needed. It must be nice to be on the clock and to be able to go wherever, whenever, and completely blow off the customers, only to lie to them afterwards. I, on the other hand, had to clock out of work and not get paid, simply for trying to honor my end of our agreement. Before *************** up on me, he very quickly removed himself from any accountability by telling me that he is now choosing to pass on this job. In conclusion, having a bad attitude is bad enough, but there is absolutely NO excuse for his dishonesty.