ComplaintsforRentmaster Property Management, Inc

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This rental company overcharged for work they cannot prove they did. They told me they would refund me and then decided they werent going to because they didnt feel like it. I asked for proof of the repairs they did, and they could not provide it. They claimed they had to repair 7 1/2 hours worth of damage to an apartment that was only lived in for a few weeks. I have photographic evidence the apartment was in more than reasonable condition. The repairs were fraudulent, the charges were fraudulent. They admitted the charges were fraudulent and agreed to resign part of the charges only later to change their mind and tell me to take them to court.

  Business response

  03/03/2023

  ***** father rented an apartment from us for about 5 weeks when he unexpectedly passed away.  As you can imagine there was an entire apartment/life that needed to be moved out, regardless of the fact that he was only there for 5 weeks.  In addition to hauling off belongings, the utility bill that he failed to put into his name, and cleaning, there was $330 worth of maintenance that needed to be taken care of in order to make this unit ready for the next occupant.  This included taking items off the walls(hook on closet trim, mirror, shelf, shower rod), patching those holes and painting, replacing the broken blinds in one bedroom, hanging up the closet doors, and disposing of remaining items that were missed by the haul off crew.  This took 6 hours at $55/hour as well as $124.13 in supplies to complete.  Ive attached a few pictures (that were also emailed to ***** that were taken after the initial haul off. I couldn't add all the pictures I wanted to.
  Mr. ***** security deposit was $800 as you can see on the attachment.  The following are the expenses taken from the deposit:
  Utilities.$147.96
  Haul off.$212.00
  Maintenance Labor.$330.00
  Supplies/Parts.$124.13
  Cleaning.$150.00
   Total..$964.09
  We already took off $124.13 leaving the total charges $839.96.  I would agree to take off an additional $39.96, which would leave the expenses at $800, meaning neither of us owe anything.
  As you can see, ***** story is quite different than mine.  **** was not told she was getting a refund.  She was emailed pictures showing what work needed to be done.  Nothing about the repairs or charges are fraudulent.  We never charge fraudulent charges and therefore,would not admit to it.  It was **** who threatened us with court proceedings.  Again, that is something that we would never do.

• Initial Complaint

  01/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  From July 2020 to December 5, 2022, we were renting a unit at *************************************************************************** from **********************. On Friday, January 13, 2023, we received a Statement of Security Deposit Refund in the mail. The notice stated our $500 security deposit was being withheld and we also had an amount due of $928.25. There was no description of the fees on the notice (a cleaning fee of $604 and Labor fee of $769.91 were the only explanations given). I sent an email on Monday, January 16, 2023 to our property manager and cc'd the company's support email letting them know we were aware there would be two repairs needed but that we felt the remaining balance was unreasonable and asked for an itemized list for each charge. We received an email back the following day, January 17, from our property manager stating because we brought her supervisor into the situation (I guess by way of including the company support email?), she was going to keep the charges in place and was also going to tack on an additional $445.40. We feel a majority of the charges being brought us are illegal wear and tear charges (there were things listed like changing lightbulbs, paint / paint supplies, and replacing batteries in smoke alarms), and we would like advice and guidance on how to proceed with this situation. We have been made aware by a fellow tenant that moved out around the same time as us that similar charges were brought against them as well and we feel as though it might be predatory. We are fully aware we will still need to pay for the two repairs I outlined earlier, we are completely fine with that, but we don't feel we are responsible for the wear and tear charges listed in the bill. We would really appreciate any and all guidance available to us and would like to settle this amicably before having to explore further options. Thank you for your time and help, and we look forward to hearing from you soon.

  Business response

  01/24/2023

  We have talked to this tenant about the extent of the damage that she is claiming as "normal wear and tear".  The repairs needed went well beyond "wear and tear".

  I've attached a copy of their lease.  Please notice section 3.1 H states tenants are responsible for light bulbs.  Section 3.1 L ****** tenants are responsible for batteries in smoke detectors. Section 1.7 K states the tenant is liable for housekeeping, repairs, etc.  Obviously the tenant would be responsible for the cost of paint if painting is needed due to the tenant putting nail holes, etc in the walls.

  These charges are not predatory!  This is a case of two people who refuse to take responsibly for damage they caused and for not cleaning thoroughly when they moved out!

  They owe $928.25 (the amount on the original security deposit distribution)

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