Business ProfileforMobile Ramps, LLC

On May 4, 2023 we purchased, from *********************, sales representative and installer for Sunsetter Awning a SUNSETTER 13 X 10 Platinum Motorized awning with a front drop screen. **************** also works for Mobile Ramps located *****************************************************************************. As a dealer for SUNSETTER Awnings, he is responsible for sales and installation of the awnings. Sunsetter Awning is located at *******************************************************************************On May 4, 2023 we paid for and ordered from ************************* $ ******** up front for the awning, which he ordered from Sunsetter on or about May 4, 2023. However, the side weather screen was not available from the company, Sunsetter, because it had not been fabricated yet. The screen remained on backorder in the meantime. I called Sunsetter and asked them to send the awning without the screen because we wanted use of the awning as soon as possible.Included in the $ ******** was the installation fee of $ ****** The following items were paid for:The Awning -- $ ******** Installation -- $ ****** Side Weather Shield -- $ ****** Wind Sensor-- $ ****** Weather Warranty -- $ ****** Finally, on July 3, 2023 the awning arrived from Sunsetter via ********************** came on July 3, 2023 to install the awning and then left. The bill of sale DOES NOT STATE that the $ ****** install fee did not include installation of the awing, side weather screen. Today, September 5, 2023 the side weather shield finally arrived via ****** I called **************** and asked him to come and install the weather shield, which should have been installed on July 3, 2023 with the awning. **************** adamantly refused to do so without payment of $ ******. I explained that, had the shield arrived with the awning, he would have installed that too. He said that the $ ****** did not include installation of the weather shield and that, had the shield arrived on July 3, 2023 with the awning, he would have charged me extra to install it. I told **************** that the $ ****** included all items on the list; the awing, side weather shield and the wind sensor. I asked him, if he installed the wind sensor without charge on July 3, why was he now demanding payment to install the side weather shield? My wife then took the phone and asked **************** why was he was not willing to install the shield without payment, especially since we waited several months for the shield. **************** gave us an ultimatum: Pay $ ****** to install the shield or else, after which, he cut off the phone call.I sent **************** a text with the bill of sale attached. I got no answer. At no time on May 4, 2023, when he took or order for the awning, did **************** say that the installation fee would not include installation of the added accessories, the wind sensor and side weather screen. I shall note that **************** has been **** and almost discourteous in my phone conversations and texts with him regarding shipping issues connected with the awing and the accessory weather shield.