ComplaintsforDrift Lodge
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Unfortunately, due to a death in the family, we never got to stay here. Our **** was unexpectedly hospitalized and subsequently died two days before we were supposed to leave for our trip. We were heartbroken due to the death, and obviously needed to postpone our trip.When I called management to explain and ask for any kind of refund (they took a while to get ahold of by the way) I was told and this is a DIRECT quote, you should have had travel insurance. Yep, I was told that while our Nana was dying in the hospital. They did offer to change reservation dates, but *** planned this trip over a year ago. I cant just switch the week. I asked to move it a few days back and was told no. We argued back and forth a little bit and the call ended with them telling me that if they could fill our room, wed get refunded. ****** about the insurance comment and hot from arguing, I decided it was best I said nothing else and agreed. Fast forward a few days, I checked availability online at their site and hotels.com- no vacancy. So, I email to check in and was told the room wasnt filled. I sent screenshots of what I was looking at and waited for a response. I was told to make sure I was checking the all rooms selection -as if I didnt double check that in the beginning. I said I did, and this is when it got rude. They sent me a photo of their schedule- the one only THEY can see- and this is what I was told. As I mentioned in previous email, a guest staying last night was moved due to a disability. If the night is not colored cabin is open. I have no idea what you asked for. This issue is over and done.We lost our 87 year old **** and this is the kind of response we got from a family run business. Im $800 in the hole and we lost the matriarch of our family in the same week. I understand theres policy, but the blatant rudeness is enough for me to fight tooth and nail for my money back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.