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ComplaintsforMagic Electric, Plumbing, Heating + Air
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have used Magic for a year and half They do good work but I have noticed prices sky rocked Iam 72 widowed 1 1/2 years ago They did not give me a receipt for last job. I asked to be removed from their membership they will not do it Spoken with another licensed electrican he said the last job they charged me more than 50% than it should have been I have paid them about $15,000 in a year Please help Me Im not rich and they have taken advantage of me because I am older and alone Please Please help me I texted them and wrote the ** a letter they are just ignoring me They have been cheating me. Please help me Thank you *****************************Business response
10/10/2022
Hi *******,
We did receive your letter that you sent to us on Friday 10/7/22. This was sent to a different address than our main mailing address so we just received it. I apologize for the delay in responding to your letter and the mix up with the mail. We are looking into your account and our management team is aware of the situation. We will be reaching out to you shortly to go over your account. We appreciate you letting us know so we can resolve this.
****************;
Customer response
10/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory and they are working to fix the problem
Sincerely,
*****************************
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.