Business ProfileforUltimate Heating & Air Inc

On July 14, 2023, one of your technicians was call to investigate why our A/C unit, which was installed in our house by your company, was not keeping the house cool. It was underperforming beyond what you had outlined in the information for the A/C unit you left with us.The tech did a diagnostic and told us we had a small leak that he could not repair or find in the unit and he would fill up our refrigerant up to the standard level for $700. He then did the, "oh but if you get a service plan with Ultimate it will only cost you $300..." I was travelling at the time and I was following the situation. My wife and I reluctantly agreed to get the plan because we wanted our unit to work as it was designed and I was worried that during the hottest time in the Summer it would stop blowing cold air. Later that day, I called a tech I have used before from another company and he explain it is a scam because if there was a leak, he should have fixed it, because the refrigerant will leak out again over time. Six of our neighbors had the same A/C unit installed by Ultimate and they all had to have refrigerant put in their brand new or year old units. This is not industry standard for a new unit. If anyone buys a new A//C unit, they don't have to make another call to get it filled with refrigerant. I don't feel like I can trust this company for the two maintenance services we get with the plan, so I left a review on their ****** page and also have emailed them twice and left a message to call me back so we can settle this.I will reluctantly pay for the service charge if I have to for the tech coming out and putting refrigerant in our unit but I want the remainder of the service contract fee refunded as we feel taken advantage of.The service charge was $99 and the service plan was $308. The invoice estimate was ******** and the Job # is ********. I have copies of all the documents and payment (by check because "they don't take credit cards" according to the tech).