Business ProfileforShayla's Paw-Fection Pet Grooming

I brought in my puppy to have the hair trimmed out of her eyes and around her ***. It was obvious by the uneven trim around her eyes that the time was not given to do a good and proper job. They didnt even blow off the loose hair after trimming her, so there was hair everywhere. When I left my ****** review of my experience, the owner texted me and attacked me because of the poor review I left. She called me names, was extremely unprofessional, and blamed her being busy that day for the poor treatment that my puppy received. The owner of this business is unstable, unprofessional, and I am shocked that someone who treats people like she does can be in business.

The situation that is being described is misinterpreted. She called inquiring about a full haircut on Tues Jan 4th, unfortunately I could not provide that service with how busy I was. However, I still wanted to help and offered to trim around the dogs face and rear end and the owner, *************************, offered to do the rest at home until we could provide a full grooming for the dog. I explained it would be a quick encounter as, again, I did not have a lot of time, and the owner was agreeable prior to coming in. When the owner arrived with the dog, Friday Jan 7th, I brought her pup back and trimmed it quickly (face and ***, as discussed) due to my time constraint and as *** agreed that I would get wild hairs out of the dogs eyes, mouth, and rear. ******* my time with her pup I noticed how long the nails were and how much fur was in her pups pads, that I offered to trim both without extra charge. *** once again agreed and was happy with the offer. Upon my completion, the dog was returned to the owner where she verbalized that she was pleased with the service I provided and thanked me for my time and generosity of fitting in the time for her pup. It wasnt until Thurs Jan 13th, almost a week later that she left a negative review on ****** about my business. This review expressed that I didnt cut her pups fur even and that I didn't blow off the extra hair. Once she left the negative review I replied to the review and also to her directly attempting to discuss and determine the reasoning for the review. I kept a professional stance in order to resolve the issue, however the owner felt that I shouldnt have offered any service to her if I couldnt dedicate more time to the dog. Again before *** came to my shop she was well aware of the time constraint and was given ample opportunity to decline the service. The owner also had ample opportunity in person prior to leaving or paying to express her displeasure with the service, which again she did not. I have over a decade worth of business experience and have professionally handled disgruntled customers before with successful resolution. I have numerous reviews, recommendations, and awards given to my business based on customer satisfaction. Based on my interpretation of the incident and my record of solid customer satisfaction, I believe this could have been resolved even prior to the owner leaving my shop had she said something. But I am saddened it has reached this point and wish we could have settled this at the time of the service.