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Find a Location

St. Joseph Regional Medical Center has 1 locations, listed below.

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    Business ProfileforSt. Joseph Regional Medical Center

    Clinic

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    P O Box 816, Lewiston, ID 83501
    BBB File Opened:
    11/24/1999
    Business Management
    • Mr. Customer Service Manager, Manager
    Contact Information

    Principal

    • Mr. Customer Service Manager, Manager

    Customer Contact

    • Mr. Customer Service Manager, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This businesses billing department is incompetent they billed my wifes primary insurance as well as tricare while I was on active duty. The primary denied it because she was on her dads insurance and it did not cover dependents that were pregnant. Tricare would have covered the charges had the billing department submitted why the primary denied the claim. Me and my wife have called many times to get this resolved. We called tricare and st joes on a three way call and the tricare worker worked the st joes billing person how to submit the claim and we were instructed not to pay. St joes then sent the bill to collections. This claim pertains to *************************** my wife. I was a active duty service member serving in *************** at the time these charges were accrued they should not have ever been billed to us personally we had active duty tricare

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jerrica R

    1 star

    07/15/2024

    I Was referred to St. Joseph Regional Medical Center for x-ray on my back and hip by my DR. who is affiliated with St. Joes Regional Medical Center. I was charged $1,364. I called 2 other facilities in the area who provide the same service to check prices and none of them charged more than $300 for an x-ray. I tried calling the facility for 2 weeks twice a day leaving my call back # to get an explanation of why the service cost so much, I never received a call with in those 2 weeks. I finally was hitting random # on the telephone and was connected to a woman who told me that she was not impressed with her own companies billing department and she herself had had similar experiences when trying to get answers from the billing department. She then transferred me to a cashier on site who then told me that those are the prices and she doesn't know why they are so expensive and can do nothing about it. I then asked her if she could send the bill back to insurance to make sure they covered the service correctly and I was told she doesn't do that and that it was my responsibility. This is also the same facility who sent me to collections even though I was paying monthly on a different bill and had paid $200 to the facility before they sent me to collections and the reason being was because I didn't not set up a payment plan with them. I now have a $800 bill (insurance taken out) and no answers to why or if there was a mistake in the billing process. How are they able to charge $400 more for a service that most everyone else charges less for? Please make sure you as a consumer know where your Dr. is sending you for services that they are referring and that you as a consumer have a right to tell your doctor where you would like those services to be done.

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