Customer ReviewsforFreedom Northwest Credit Union

I am an existing customer and sent an inquiry to this company on 8/8/2023 asking for paperwork to fill out for pre-approval purpose on purchasing a home. My contact said she forwarded my information to the real estate group on 8/9/2023 and let me know they are very busy and if I did not hear anything in one week, to give them a call. One week went by with no further communication, so I called and was informed they are two weeks out due to being so busy, but someone would get back to me. Another week went by with no communication, so I called again on 8/25/2023 and was told the following: real estate group does not take phone calls, they are too busy, two weeks wait is not correct, it is longer, yes my information was passed to real estate group, no you can't speak to a manager as they are too busy, but Manager will call back. Then, after all of this, she proceeded to hand up on my. Again, no further communication so I called again on 8/29/2023 only to find out my information did not get passed along, nor did a Manager receive a notification to call me. I spoke with a Supervisor or Manager, and repeated my story, along with letting her know that due to their lack of response, we missed a possible opportunity to bid on the home we were looking at, as sale was pending two weeks ago. She was not very empathetic but said she would send paperwork to me that same day if I so wished. I asked her to proceed and gave her my email address and phone number. I have still not received paperwork, and at this point, give up. As a person who has been in customer service for over 25 years and manages a group of customer service representatives, it is truly unbelievable how this business treats their customers. If any of these people were my employee, they would have been written up or fired long ago. Think twice before doing business with this company. I would give ZERO star rating but we have to choose at least one star.