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Complaint Details
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Initial Complaint
03/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
After B&F Power Vac cleaned the heating ducts in our house, more dust came out of the ducts than before they cleaned them. We have spent a winter watching dust pour our of vents supposedly cleaned by B&F. I called the company to file a complaint and they said someone would come by the house to check on the situation but no one ever came bythey simply ignored us. This after we paid the company almost $600 for a job poorly done.Business response
03/22/2023
We contacted the customer Monday Morning/afternoon, after the complaint came in and we are in the process of remedying this situation. At this time he is scheduled to get recleaned as per his instructions at this time.Customer response
03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to us up to this point in time. However, B&F Power Vac still must come by the house and finish the cleaning job begun last year. Therefore, our acceptance of their response is based on that future cleaning. Only if the job is finished and our vents are properly cleaned will we believe the business has lived up to their responsibility in this situation.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.