Business ProfileforCarroll Naslund Disposal Service Inc

Well, they overbilled me, and then as I had told them I was likely to 'cancel' service, and had a dialogue with two customer ********************** people, it seemed that it was resolved and that they were resetting my bill as I had had only '1' trash pickup to that date when I felt we had resolved it. Not that the amount was ridiculous, but I had told one of their reps that I would likely only need pickup at best once a month. I kept all of my e-mails to her as well as ALL E-MAILS, and thought this issue was resolved. My 'second' pickup would have been December's first week, but today when I went to put a small amount of trash into my half-full bin, it was 'gone' and not on premises any longer. I was taken aback by the kinda 'snotty' reply to my over-billing issue but the lady seemed to change her tone a bit when I said I was fine with collection every month even if I didn't in-fact put my bin out for that each time, at a rate of $9.37 a month. Anyway, all totaled up, my trash was picked up 'twice' and they were paid promptly with DISCOVER for the first '3' months of service, but then billed me $56.27 so this is why I contacted the in e-mail about the over-billing and that I might 'cancel' them for this issue.Apparently with both bins (one was found in the back of the property and I agreed to put it out for pickup by them) now removed, I'll have to, per the customer ********************** agent, ask the city for a 'waiver' and figure out another way to handle the very small amount of trash that I generate in another way. I told them my intent is to in the next few months, to probably 'sell' this house and move out and that I would notify them to come get the bin when that occurs, but they have now taken away the remaining bin. This is unsatisfactory, but being they are the only show in town, it leaves me with no choice now but to apply for the waiver with City Hall. Very very very bad customer ********************** by *********************************************. Just sad that they can't get it right. Not at all good.