ComplaintsforPropane Gear
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 31, 2022 I purchased a WeberQ Grill Compatible RV Quick-Connect Conversion Kit - 12' M/F QC Hose for the amount of $49.99 from PROPANEGEAR.COM order #***** and I did receive the product.On June 30, 2022 I was sent a Recall notice from Propanegear.com about the product. The notice instructed me to inspect the product and then field destroy the hose and submit information to them so I could get a replacement. ***** destroying the hose prevented me from being able to use my ****** Q Grill.On August 2, 2022 I found the above e-mail in my spam mail folder and I complied with the above request, sent in the required information and requested a replacement. Also I modified my e-mail program so future e-mails from the company would not go to my spam folder. On September 18, 2022 I sent an e-mail to the company and requested an update. Additionally I called the company and spoke to an employee. They confirmed that they had received my request and I was due a replacement. However, they did not have any shipping date. I requested that they send me the replacement asap since I could not use my grill since I had to cut the hose to get a replacement. Additionally I asked them to keep me informed of the shipping date. Since my last contact with the company, almost two months, they never responded to my e-mail message and I have not heard anything from the company. Also I was not able to use my grill during most of this short camping season. I checked online and the company does have the same product that I purchased available online. https://propanegear.com/*****-q-grill-compatible-rv-quick-connect-conversion-kit-12-m-f-qc-hose/At this point, due to the unresponsiveness of the company, I like to have my money refunded.
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Contact Information
402 22nd St N
Lewiston, ID 83501-1663
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.