![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDutch Bros
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
8/15/2022. I paid 6 dollars for a large drink and the large size I paid for was filled half way up the cup. Asked why and they said that no matter what size you get the same amount of liquid. I asked why I paid extra for a large size and they said that is just how they do it and were not accommodating what so ever. I again asked why its like that and how it makes no sense that I pay for a large cup and get the same amount of drink as a small would provide. Again they said thats just how it works with the drink. I paid for a large and got a cup half way filled when I could have bought a small drink for cheaper and got the same product. I got scammed and they would not give me any reasoning beside thats just how it works. Terrible service and technically got scammed. This was at the new shop on ******* by ******.Customer response
10/21/2022
********************************************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Meridian, ID 83646
Business hours
Today,5:00 AM - 11:00 PM
MMonday | 5:00 AM - 11:00 PM |
---|---|
TTuesday | 5:00 AM - 11:00 PM |
WWednesday | 5:00 AM - 11:00 PM |
ThThursday | 5:00 AM - 11:00 PM |
FFriday | 5:00 AM - 11:00 PM |
SaSaturday | 5:00 AM - 11:00 PM |
SuSunday | 5:00 AM - 11:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.