ComplaintsforCraftsman Unlimited Haircuts

• Initial Complaint

  10/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business closed its doors a earlier this year. I purchased an unlimited haircut subscription from them as it seemed like a good value/service. The last time I received a haircut was unfortunately the last day they would be in business. Concerned about the money I had paid out for the subscription I inquired about a refund and the manager told me that the owner/company is in bankruptcy and any further details are being handle by attorneys. I was instructed to email *********************************** I have done so many times with no response. I have called and spoken with both the state consumer protection office and the county court clerks office to see if there is a pending bankruptcy. Both said they could not find any such company filing bankruptcy. Would just like a refund!

• Initial Complaint

  03/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid an annual membership for my son on February 13th, 2023 for $******. I arrived at the Meridian location on March 22nd with my son to get his haircut and learned they would officially be closing down on March 25th. I was told to send an email to **************************************************************** and the attorneys were figuring everything out. I have tried to send the email at least 20 times with different formats and so on and it comes back stating address not found. There is no official number to call, I have no idea who the owner is, and there was never a warning sent out. I have no idea if they are looking into my account, I have not heard from anybody. All I want is my money back because I spent ****** for 2 haircuts.

• Initial Complaint

  12/22/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Craftsman unlimited haircuts offers "unlimited haircuts" to people who join as a member. I pre-paid for a year membership in October. Since that date, I have had 6 out of my 8 hair cut appointments cancelled with little or no notice. Two of these times I showed up the haircut appointment, to be told that the person either, "no longer works for us" or "is sick today." I get a phone call from the business and they tell me that since I have multiple haircuts scheduled, if I do not show up, they will charge me for the cuts in addition to my $400 membership. When I asked to be refunded for the remainder of the year, I was told that I am out of luck as they do not give refunds. So my complaint is that they are selling memberships to a LARGE number of people, and they can not fulfill the appointments that are scheduled. It is almost impossible to get an appointment with them because everything is booked (a large number of memberships sold). If you do get an appointment, 75% of the time it will be cancelled less than 4 hours before the service. Why do they get to charge me for missed or cancelled appointments, but then cancel 5 minutes to 4 hours prior to an appointment with no negative action on their behalf. If my appointment gets cancelled, I either need to go to another store and pay MORE to get it cut, or wait 2-3 weeks and HOPEFULLY keep my appointment time, barring an employee getting sick or quitting. Being in the military, I need to have my hair a certain way in order to stay within regulation for employment. This company has cost me an additional $150 in hair cuts in 2 months because they can not keep appointments. All I want is ********September refunded. They are simply not fulfilling their end of the agreement by allowing appointments to get cancelled on a consistent basis. 1 or 2 cancellations is understandable, but 6 out of 8 appointments in 2 months is outrageous. They are in breach of the contract that they make people sign by not fulfilling their portion.

• Initial Complaint

  11/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have had a 6 month membership for haircut/grooming with Craftsman Unlimited Haircuts for 2 years now. The membership renews every 6 months. My current membership renewal charge occurred on 11/10/22. My previous 6 month subscription is active through 11/23. I requested via email (as required) a refund and cancellation of the plan. The request came after I got a phone call about cancelling my upcoming appointment for the second time within a month and a half. Also, my local store in ***** closed around that time which made it a an inconvenient trip to ***** for any future appointments. I decided to see how the ***** visits went in order to decide whether or not I should keep the membership. Those factors helped me decide it was best to discontinue. When I emailed and requested the refund and cancellation I was told that they won't refund because their terms and conditions state there are no exceptions. I think there are a handful of reasons the exception should be made. They also are saying they require 30 days of notice to cancel. The language in their terms and conditions says "All prepaid plans (6, and 12 months) are paid upfront and will automatically renew upon expiration". My plan expires on 11/23 but I was charged on 11/10. This one statement suggests contradictory language in the terms and should ***** me a refund. Instead, the general manager said she would and could only place a credit for the remaining months (which haven't started yet). Beyond all of this, they also raised the price of the membership by $30 since my last renewal without any notice. Their terms and conditions loosely state that they can do this - but to not even notify is shady and poor practice.

• Initial Complaint

  09/23/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had prepaid for an annual membership for their services with the previous owner. They were bought out and I decided to continue my membership with them as the gal who cut my hair did a good job. They discontinued the service of a beer with a cut when the new owner took over. I looked passed that and continued to go there. Then my appointments kept of getting cancelled the day before or even the morning of my appointment. They offered no rescheduling of the service with another stylist/******. I went in for a haircut that I scheduled 2 weeks before with my stylist that had cancelled the haircut the week before. She wasn't there and I had to wait for nearly 15 minutes before anyone acknowledged me being there. I requested to cancel my membership which one employee said had to be done via email only. I sent the cancellation request on 8/18/22. 8/20/22 I received a response from the manager (*****) of the Meridian location that she cancelled my membership and "I will pass this information along to our General Manager. She is in charge of all refunds.". On 8/27/22 I reached back out as I hadn't heard anything from the ** or anyone for that fact. Then on 9/9/22, the manager (******) of their ***** location reached out "I will send the email to the general manager again.". Still heard nothing and then on 9/13/22 I informed both ************** that I hadn't received a refund nor even heard anything from the **. I did a review on ****** with the response of "Sorry" and "We are implementing things". I simply wanted a refund of the amount I didn't use... Total charge was $455.40 for 12 months. $455.40/12=$37.95 monthly Say 5 months was used so I was only wanting a refund of 7 months. $37.95x7=$265.65. I'll remove the ****** comment for the full amount of $455.40.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have a current membership at Craftsman Unlimited Haircuts (CUH). I recently discovered I was double billed on three occasions. Specifically, CUH charged me $161.73 for 6 months of membership on the following dates: 11/28/2020, 12/05/2020*, 05/28/2021, 06/05/2021*, 11/28/2021, and 12/05/2021*. The dates marked with asterisks represent the second charge for the same membership period. When I contacted CUH for a refund, they refunded only the most recent charge (12/05/2021). CUH claims that they are not responsible for charges that occurred prior to Oct 2021 due to a change in ownership. I did not buy a membership from the owner. I bought a membership from a business. I received service at CUH twice after the change in ownership, but before membership renewal. This shows that CUH was liable for memberships paid under the previous ownership. Change in ownership is not grounds to deny payment of the remaining $323.46.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩