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Find a Location

Cottonwood Creek Behavioral Hospital has 1 locations, listed below.

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    Business ProfileforCottonwood Creek Behavioral Hospital

    Hospital
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/2/2021

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Cottonwood Creek Behavioral Hospital offers inpatient and outpatient mental health and addiction treatment programs for adults and adolescents, as well as therapy services.

    Products & Services

    Adult and Adolescent Inpatient Treatment, Adult and Adolescent Outpatient Treatment, Mental Health and Addiction Treatment Facility, Cognitive and Alternative Behavioral Therapy

    Business Details

    Location of This Business
    2131 S Bonito Way, Meridian, ID 83642-1659
    BBB File Opened:
    1/5/2021
    Years in Business:
    5
    Business Started:
    1/8/2019
    Business Incorporated:
    6/27/2018
    Accredited Since:
    3/2/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • H B S of Meridian LLC
    Business Management
    • Mr. Kevan Brian Finley, Chief Administrative Officer
    • Ms. Janie Pickle, Managing Member
    • Ms. Liz Caval-Williams, Director of Business Development
    Contact Information

    Principal

    • Mr. Kevan Brian Finley, Chief Administrative Officer
    • Ms. Janie Pickle, Managing Member

    Customer Contact

    • Ms. Liz Caval-Williams, Director of Business Development

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/29/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    My child was seen at St. *************** on 5/29 & the social worker, ********, recommended he be admitted to Cottonwood Hospital. We expressed concern that b/c there were only a few days left of the school year &he had multiple classes he was in jeopardy of failing if he didnt complete missing assignments/ tests that being hospitalized would compound his anxiety. She called Cottonwood, then assured us that they had a teacher &that he would get tutoring for schoolwork. We viewed the Cottonwood website. It said *********** services, including tutoring are provided during the school year. Cottonwood behavioral hospital works closely with area school districts to ensure every child is receiving the appropriate curriculum based instruction based on her grade level. We made it clear we wouldnt consent to admitting him if those services werent provid*** I called the next ****************** weekend case manager who said there was no teacher or tutoring & that they did not have the staffing for that service but that he would make a note for the regular case manager, ******. The following day I spoke w/ ****** & voiced my concern about his need to complete schoolwork & get tutoring. She said patients were given a slot of time each day to do school but after that they couldnt b/c there wasnt adequate staff to watch them.She said I could bring his computer,but that he wouldnt be given extra time or help to work on school. I then spoke with his dr who said our son was very anxious about school &wanted to be discharged early & that he would approve it if we wanted to have him prematurely discharg*** We did. However,he failed 2 classes as a result of not getting any help w/school work at Cottonwood. His anxiety has worsened,he cant attend his regular high-school & has fallen behind academically. The *** told me they have since removed the tutoring part from their website as it was misleading& that many staff there only had a high school *** & couldnt tutor patients.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samantha R

    1 star

    08/07/2022

    I truly wanted to give this place more stars. My rating is strictly based from the significant others experience. My husband was admitted for a voluntary stay after experiencing some childhood trauma. Im lucky if I get more that 2 minutes to talk to him, daily. As theres always someone needing him for something. On top of that, absolutely no social workers, drs or psychiatrists have contacted me with information on his release. Even after stating he would like to leave and come home for outpatient treatment. The lack of communication is where Im most concerned. Especially in fragile situations, such as these. Its important to keep families in the loop with accurate information. Its concerning to not hear anything for days on end.

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