ComplaintsforKHC Sports

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a Chiefs ************* has not arrived. If you do not sell *** calendars, then i have the wrong company. But Your company has charged my debut card for $30.90 for services i have not authorized.

  Business response

  01/06/2023

  ***** - we reached out to the email address you provided - ********************** to let you know that the Chiefs calendar was temporarily out of stock, but would be available again in January - and did you want to wait for one, or would you rather cancel the order. Since we have not heard back from you - It appears this email we sent you found your junk or spam folder.
  
  Please feel free to reach out to the company next time, rather than your first action be to file a complaint with the BBB - Thank You!
  
  attn BBB representative - this person has never contacted us once regarding her order, and did not reply to us when we notified her of a delay - this certainly does not constitute a complaint on our business - please do not post this to our profile, as she needs to try and contact the business first.Tell us why here...

• Initial Complaint

  12/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed order with hrc sports through website bedbathandmyteam for a tampa bay lightning comforter and pillow sham set in queen size on dec 16, 2022 and a package was delivered on dec 24th, 2022 with a cheap lightning throw, not what I ordered. Im unable to communicate with hrc sports, no replies to my emails or phone calls. Want my money back. Pictures attached are of what was to come and what was received

  Business response

  12/27/2022

   

  In the future - please at least TRY and contact the business BEFORE filing a complaint with the BBB.
  
  
  Just to make sure we know what your complaint is in reference to - you placed an order AFTER the promised cutoff time for Christmas delivery, and received your order on CHRISTMAS ********* then filed a complaint with the Better Business Bureau ON CHRISTMAS EVE - shortly after receiving your order because you were not satisfied with the item you ordered? You were able to contact us on 12/21 asking for the tracking # for your order - which we sent to you, so you do know HOW to contact us - maybe you could have replied to our initial email or any other correspondence we sent you first if there was an issue with your order.
  
  
  We have no record of any contacts from you ************************* at ************** nor the email address - *************************** regarding your order, no missed calls, no voice mails, no emails, and no customer service contacts from out website - we offer a multitude of options to contact us - we dont see ANY attempts regarding this order.
  
  
  If you did try a call us, we had clear precise instructions on how to reach us during the busy holiday season. We did close at noon on Christmas Eve so that our staff could spend some time with their families during the holiday season - our sincere apologies for that *****!!
  
  
  
  
  ATTN BBB representatives - please consider not posting this complaint on our profile, as this person did not attempt to contact us one time with any issues regarding her order before running to the BBB website to file a frivolous complaint - if you do post this complaint, please post it in the #1 position so the general public can see just how silly and ridiculous the majority of complaints can be - Thank You!

  
  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a rug on 10/10/2022, on 10/17/2022 a tracking number was created for the shipment. As of 10/24/2022 the business has not contacted the shipper ******* to pick up the shipment. I have tried calling the business to ask why the shipment has not been picked up and have not received a response. I have emailed asking why the shipment has not been picked up and all I received is a screen shot of an "initiated" shipment ( just the shipping label has been created). Order *****

  Business response

  10/25/2022

   

  ********************* - ******************************************

  There was certainly no need to run to the BBB and file a ***** complaint, as we were ****** with you, as well as the shipper of the product, and also with Fed Ex on the issue of your package with the tracking number stuck in PENDING status.

   

  Please see our last reply to the email thread we are currently in - Fed Ex has claimed responsibility for losing your package - they do wait 7 days after a tracking number has been in PENDING status to proceed with the lost package, and it appears you filed your complaint on day 7.

   

  Please reply to ANY of the emails we sent you so we can keep this issue in 1 place with whether you would like the rug re-shipped, or your payment refunded.

  Customer response

  10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, Purchased item on 5/21/22 from KHC Sports and arrived in requested time. It was a different design than what was indicated and after 3 emails finally got a response back regarding the return policy. I then submitted the required documentation via email however had not heard anything back or received anything in the mail. I have sent 4 different emails in over a month regarding this and have not received a response back to my knowledge, including in spam/junk folder. I have not made the phone call as I want everything documented through email. My entire thread to KHC is attached. If KHC Sports forwarded this information to their supplier, I still have not received anything in the mail and there has been ZERO communication in any form from KHC. I will gladly return the item for the billing adjustment/credit to take place, however I need shipping info, etc, to do so. Thanks

  Business response

  08/13/2022

   

   

  Hi **** - Our apologies for the inconvenience you have been put through! 
  
  
  As we put in the product description of the canopy tents, we dont stock these items at our location, they are shipped to you Factory Direct from the manufacturer. 
  
  
  It appears that they did change the shade of blue of the Chargers canopy, but did not provide their retailers with an updated product image. Unfortunately, due to *** Licensing Restrictions, the old Chargers color scheme is no longer LICENSED or authorized for resale, therefore, the outdated image of the different color canopy is no longer available.
  
  
  We have checked with several of our competitors that sell these items, to see if any of them had one of the discontinued canopies in stock that they could ship to you for us, but unfortunately, every site that sells them gets them the same way we do - shipped direct from the manufacturer. So when the manufacturer is out of an item, it is no longer available.
  
  
  The manufacturer has given us a credit - which we have passed on to you in the form of a refund as you have requested the billing adjustment. You should have received a refund of $75, and an email notification from our payment processing company. 

  
  

  Customer response

  08/23/2022

   
  Hi,
  Just seeing this now.  The business(KHC Sports) responded back previously regarding the credit they sent however Im not sure I receiced it.  Who would it be from?  
  

  
  

   

  Business response

  08/24/2022

   

  The billing adjustment you requested was processed on August 13 - it was for $75, and placed back on your original payment method - a credit card ending in 8915

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 7th I ordered a Bengals Bar Light and was told there were some delays with Covid, which I was fine with waiting, and then received the item sometime early July, and it had some yellow stains on the stained glass, and reached out, and they were getting some answers from the company they purchased it from, That was September 15th, I reach out to them every month, and even tried reaching out on ********* and they don't respond, I saw where they did read the message. I just want someone to fix this light we spend almost $1,000 on.

  Business response

  01/04/2022

  Hi ***** - per our last emails to you - we terminated our partnership with the company that produced the stained glass lamps. They hung on for as long as they could, but due to a variety of factors, we fear that they are no longer in business.
  
  
  The BIGGEST factor being their Repair process. We only attempted this twice, and both times we sent in customers lamps for repair, the customers received their lamps back totally destroyed in shipping. *** was able to cover the costs of the destroyed lamps - but the manufacturer ended this process. We spoke with a few of our competitors that sold the stained glass lamps to see if they had any solutions, and all websites we spoke with have also ended their partnership with the stained glass lamp maker, and had all experienced destroyed lamps for their customers 
  
  
  We were able to obtain their cleaning and maintenance process - which we emailed you a link to remove any yellowing from the 2 stained glass panels, again, that link is - https://humeshed.com/cleaning-hacks/clean-frosted-glass/ 
  
  
  This cleaning process does work - and We DEFINITELY do not recommend attempting to send this lamp in fro repair, as we cannot promise t/iy would be send back to you in working order.

  Customer response

  01/04/2022

   
  Complaint: 16401565
  
  I am rejecting this response because: per your last email from you as you were still waiting on a response from the company. I said before, I tried cleaning numerous times, and it didn't work, and for the money we spent, we shouldn't have even had to go through this process.
  
  
  
  Wed, Sep 15, 2021, 12:46 PM
  
  Hi ***** - I just wanted to touch base with you - we are having a heck of a time reaching anyone from the ******* Stained Glass lamp Manufacturer. I am not sure if their operations are still running, or why we cannot get ahold of them.
  
  
  They did have a Covid outbreak, and closed their customer service center in August, and we have not *** able to reach anyone by phone or email since.
  
  
  When we last heard from them about replacement panels - they said it was a possibility, but they do not replace the panels themselves - they provided us some instructions that were very intimidating on how to replace the glass, that included soldering or welding the panels to the frame. This is not something the average handy-man should attempt, as it looks extremely complicated and detailed.
  
  
  We reach out to them daily, as we have 1 other customer with one of these lamps that we are trying to help with - but we do know that they no longer SELL the stained glass lamps - we hope that they art least will service them - if they are still operating their business.
  
  
  Again, we try to contact them as often as we can, and we will reach out to you with any updates we receive.
  
  
  Sincerely,
  Becca R
  Sincerely,
  
  *************************

• Initial Complaint

  11/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  51716Nov/11/2021$34.78BackorderedSettled View Re-Order This was an OU mini helmet. They immediately took my money from my account. Website said 2 in stock when ordered. Would like my money back. They did not respond when I emailed them

  Business response

  11/25/2021

  You are correct - we reached out to you to alert you that the Oklahoma helmet unfortunately sold out, and would be back in stock in Late November. We asked if you were willing to wait for it to come back into stock, or if we should cancel your order - per your request - We have cancelled this order, and Voided your payment....our Sincere apologies for the inconvenience! 
  
  
  You can easily reply to our emails and ask to cancel the order - rather than file a complaint with the BBB. It is much easier and less time consuming.
  
  BBB - please either do not post this to our profile - OR - keep it listed at the top so customers can see how frivolous a large number of complaints are!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩