ComplaintsforStorelocal
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Complaint Details
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Initial Complaint
03/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
Unbelievable They ripped me off of all of my belongings, entire household and more. Based on some fine print on their policy. Estimated worth of approximately $100000. They took it all, from my SL500 MB, 2 chopper motorcycles, tool boxes Im a diesel tech, I also rode bulls and horses saddle and riding gear gone, documents, pc, laptop, furniture, all the way down to my toothbrush. Simply unbelievable what happened, it takes an extremely despicable person or company to rob somebody of all of his belongings, I mean all ! On top of it, they blocked my phone number shortly after, so I could not reach out to them. After some intense research, I found out that storelocal is owned by cedar creek capital and bitterroot holdings. Even after reaching out to them, it seems to me that these people just dont give a **** as long as they can make an extra buck and cash in on your belongings. Just despicable !! Be extremely aware, if you do business with these people. And just to be clear, I want my property back !Business response
03/28/2024
**************** was found to have violated terms of his lease, therefore he was notified and his lease was terminated. Per our contract with ****************, and per standard operating procedure, he was provided notice of this termination and provided an ample and specific timeframe in which he was to remove the contents from the storage unit and from the property. **************** did not remove the contents from the storage unit or from the property in the timeframe provided. At that point, in coordination with ****************, an informed decision was made to extend the timeframe for **************** to remove the contents from the unit and the property. For the second time, **************** did not remove the contents from the unit or the property in the timeframe provided. Per the contract and adherence to established applicable laws and regulations, the contents of the storage unit were removed.Business response
03/28/2024
The property owner has stated that they've responded to this complaint 2X previously, but we continue to receive these messages. Is it possible that **************** is repeating the same complaint over and over? The property owner's statement is/was as follows:
**************** was found to have violated terms of his lease, therefore he was notified and his lease was terminated. Per our contract with ****************, and per standard operating procedure, he was provided notice of this termination and provided an ample and specific timeframe in which he was to remove the contents from the storage unit and from the property. **************** did not remove the contents from the storage unit or from the property in the timeframe provided. At that point, in coordination with ****************, an informed decision was made to extend the timeframe for **************** to remove the contents from the unit and the property. For the second time, **************** did not remove the contents from the unit or the property in the timeframe provided. Per the contract and adherence to established applicable laws and regulations, the contents of the storage unit were removed.Customer response
04/01/2024
Complaint: 21428173
I am rejecting this response because:for the following reasons.
#1
What violation and can they prove it ?
#2
Why wasnt a warning given first to inform me of the violation ?
#3
Who gave the storage company the right or authority to move or handle my belongings ?
#4
Where are my belongings ?
#5
What happened with my belongings ?
#6
Why was I not notified by phone, email, text or by mail to inform me by the action taken by the company throughout the whole process ?
#7
Even if it be so. To move 700 square-foot of items, it takes time and can not be done in an extremely short period of time as well as you have to find new storage space to put it in.
#8
A fact is, I did not abandoned my belongings at any point in time at all !
#9
Another factor to have such a horrible customer experience or outcome, is perhaps that they mightve thought I am from ********** or from out of state up here in *****. Not too, out of state friendly, lets say.
#**
however, I believe that the biggest factor why this happened is just simply because to cash in on my belongings. Am I right?
Sincerely,
***************************Business response
04/11/2024
Storelocal reserves the right to terminate tenant leases at any time per the terms outlined in the lease agreement. Per this right, the lease agreement and adherence to established applicable laws and regulations, this lease was terminated, notices provided, and the contents of the storage unit were ultimately removed due to ******************** failure to remove them as stated prior.Customer response
04/14/2024
Complaint: 21428173
I am rejecting this response because:Sure you can to terminate a lease agreement when certain criteria are met, but that does not answer the questions I ask or why I rejected the response made by the business and thats why I contacted the BBB. I want answers to the questions I asked the business and why my belongings were basically hijacked or stolen from me.
Sincerely,
***************************Initial Complaint
01/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Unbelievable They ripped me off of all of my belongings, entire household and more. Based on some fine print on their policy.Estimated worth of approximately $100000.They took it all, from my SL500 MB, 2 chopper motorcycles, tool boxes Im a diesel tech, I also rode bulls and horses saddle and riding gear gone,documents, pc, laptop, furniture, all the way down to my toothbrush. Simply unbelievable what happened, it takes an extremely despicable person or company to rob somebody of all of his belongings, I mean all !On top of it, they blocked my phone number shortly after, so I could not reach out to them.After some intense research, I found out that storelocal is owned by cedar creek capital and bitterroot holdings. Even after reaching out to them, it seems to me that these people just dont give a **** as long as they can make an extra buck and cash in on your belongings. Just despicable !!Be extremely aware, if you do business with these people.And just to be clear, I want my property back !Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Got a unit here in February and have not returned since, I am a Wildland firefighter and have been gone working out of the southwest. Returned to have a different lock on my unit, had to pay the storage to have the lock cut. The lock is the same lock that they used to sell at the store and matches almost every lock in the compound. I offered to provided proof of what lock I put on and they refused.Initial Complaint
06/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
For the last year they have been charging me $200 a month for a 10x10 storage unit. Their advertised price on their website is $87. When I asked why we were being charged over $100 more than the advertised prices, ****** didn't know. Asked if he could contact his coorporate office and find out. Also asked if they would adjust the price to the advertised price of $87 since he didn't know why we were being charged so much. He they don't do that. Then asked if we could update and lease information to a new account holder, and take over the current unit. He said, if we wanted to lower the price we would have to request a new unit and remove to that one instead of changing price to match or change lease information. This has been going on for at least 9 months. The initial lease was under my daughter's name, *************************. My previous married name was added in the fall, *************************.Initial Complaint
10/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was held against my will for over an hour from 10:05pm until around 11:30pm due to the branch manager making my gate code not work and knowingly refusing to open the gate to let me out. My partner had to ram the gate to get her to finally open it and release me. The manager then evicted me due to the gate being rammed. I was given only 3 days with restricted hours to get all my belongings. The restricted hours prevented me from being able to get any of my belongings out because I was at work during those hours. Now all of my belongings have been taken illegally. The manager has also made extremely false accusations and made up lies that I can prove are lies 100%. I just want my belongings back. She took literally everything I own.Initial Complaint
09/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The manager at the **** keylock storage made false accusations that my boyfriend tried breaking into other storage units, she told me I have a month to get my belongings out but then started restricting my hours and making my gate code stop working. She then locked me inside the gate of the storage unit refusing to open the gate, holding me against my will for over an hour until someone had to literally ram the gate to get her to open it. it's a 24 access hr unit. She stopped my gate code from working and controlled the gate as she decided taking away my ability to let myself in or out. She then evicted me with zero notice or warnings due to the gate being rammed. I couldn't get all my belongings out and everything I own is in storage. She won't let me get my stuff. She has illegally held me against my will, stopped me from getting my belongings and illegally evicted me for no good reason. Her entire reason for restricting my code/gate hrs and evicting me is completely bogus.
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.