ComplaintsforResidential Homes Construction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hired Residential Homes to install a fence at my home. The project was completed 9/12/2022, and paid in full. I received a letter from WorkSteer Staffing stating that Residential Homes has not paid his worker, and have requested I pay them or they will put a lien on my home. I have spoken to them and provided proof of payment in full. **** from Residential Homes told WorkSteer that I have not paid him and that is the reason for non-payment to them. The issue is still open with WorkSteer Staffing as of 10/17/2022.Business response
11/14/2022
Response to complaint I showed that ****** paid in full I believe in accounting error was made unfortunately health issues has delayed my response I will be sending ****** a money order to cover the balance paid I've tried paying the balance today though worksteer.Customer response
11/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/28/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Hired to complete a fence extension. In the process damaged a switch to an ** because he placed a fence board against the ** switch and proceeded to cut the board with a saw, damaging the switch that lowers the **. Did not pay for the labor to repair the switch. project is not complete with the job not finished to satisfactory work. Contract states guaranteed work of two years. Paid $1095.00 to ************************* for down payment to begin project. Asked for final payment of $493.25. ************************* DBA Residential Homes is not licensed to do business as a general contractor not does he have a certificate of insurance when he did the work. Please see the attached. I am pursuing a refund of the deposit.Business response
08/09/2022
**** was my point of contact through this fence repair that turned out to be a fence replacement the additional cost of material was only after **** was not satisfied with the radius of the opening **** did call me back because he had a couple things to go over
One he wanted the tickets on the right side of the gate to be lowered and closer to the concrete which was done
Second he said I forgot to wet the concrete for the final post
third you wanted to know when I was installing the wheels
I let him know that I did not concrete that post yet because I have not install the wheels
And forth he noticed that I missed some screws on a rail which I installed when I came back
I understanding was that he was going to install the light switch after I purchased it because I was not going to charge labor for redoing the double gate and I was not going to charge material for half of the gate so that would have saved you ******
I went back and finished everything **** wanted have not heard from you guys since 2 weeks later I asked for final payment and this is the response I get I have pictures of the completed work
If you would like to send me the invoice I would definitely pay for the repairs but I also ask for full payment including the additional cost of $******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.