Business ProfileforCPA Collective

Worked with CPA Collective as our tax preparer for 2023 (2022 taxes) and paid a monthly fee of $79 monthly to have them prepare and advise for our 2023 returns - for this year. We paid faithfully and on time monthly but we never received any service or responses to our emails or phone calls which we sent on these dates:4/15/23 - We emailed to let them know about our new income situation and we were told that our quarterly tax payments should be adjusted 4/25/23 - Emailed again due to no response from 4/15 email asking for clarity on our new income situation. No response received 5/2/23 - Received instruction on how to pay CPA Collective with no additional clarity surrounding our quarterly tax bills 6/12/23 - We reached out again for clarity on where to send check and income situation. No response.8/2/23 - We reached out again. No response 10/10/23 - Reached out for clarity on income situation again - suspecting that our quarterly tax payments were incorrect. We did receive a response this time - but just that we would be responded to by our accountant. No response came.1/22/24 - We reached out again both regarding the income question and what documents were needed to prepare taxes. No response.3/27/24 - Received a "final notice" to upload our documentation for taxes - which was the first time CPA had reached out to us in over a year.We're not trying to be unreasonable - we simply would like a refund of the last years monthly payments as we had to go with another accountant because of the lack of response from CPA Collective. We were unable (and continue to be unable) to reach anyone there. CPA Collective's non communication lead to us owing 13k in tax overages which was found by the accountant that we moved to and we also received an additional 500 fee for incorrectly calculating our quarterly payments and underpaying (which was the question posed to them for over a calendar year). Incredibly frustrated with CPA Collective.