Business ProfileforPink Events Idaho, LLC

On 07/2723 I contracted photography and video services through Pink Events (*************************) and paid $750 deposit on Venmo. The total on contract is $1500.00.Unfortunately, the service and quality of product was not done well. The problem was the photos had eyeglass glare on my dads eyes. You cant see his eyes. The purpose of the 1 hour shoot on September 13, 2023 was to capture a photo and other photos. I could use to enlarge for the event hall entrance on the day of my parents 50th anniversary. I reached out to ******** from Pink Events on 10/19/23 to try to resolve this issue and asked for reshoot. She stated she was too busy to reschedule. In her words (I do not have the availability for a reshoot hun.) I then again advised her that the photos she sent me were not usable and asked her what she could do for customer service. She did not give me any type of resolution for this issue. I then asked if she could Photoshop the glare out of the eye glasses and she stated as follows (I do natural photography). I then told her she shouldve asked my dad to remove his glasses as eye glasses can cause glare in photos. She then stated that she was not able to ask my dad to do that since some people are self- conscious about eye ware so she refrains from requesting them off. She never bothered to ask my dad to take them off while shooting photos. He would not have had a problem with it. I also let her know why she didnt try to angle the camera to where there was no glare on eye glasses. I asked for a refund and advised I was not going to pay anything more on this contract as she was not able to resolve the issue. She was not willing to give me any resolution so thats why I asked for a refund back. ************************* stated they dont give refunds. This is why I have created this letter of complaint. To resolve this issue I would like a refund back and have this contract dissolved as I am not happy with product and customer service given by ************************* at Pink Events.