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ComplaintsforShiny Nail & Spa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I arrive to my appt nail tech **** was doing a drag queen ******************** and when finished with her she did mine and dont clean the area or fianc t anything then cuts my index finger with the blade . When she glued my nail tips she went to do a pedicure then tried to come back to do my hands with dirty utinsils she had on the floor I was shocked I asked to have clean environment and clean tools to work on my already cut hands and they got mad and charged me the total of appointment $45 and told me to leave no receipt was given to me and she was screaming slurs at me .Location need to be shut down why would someone want to touch a hand of a new appt w hands and tools that touched feet , dirty feet of someone else not even flushed water for those feet just gross . Please close location its dirty .Also why didnt I get a receipt ?Customer response
02/08/2023
I arrive to my appt nail tech was previously doing a thick big nails, and when she finished with her she did mine without sanitizing her tools or area of work. While using her drill she cuts my index finger . Then she glued my nail tips and told me she would be right back,( she took a basket with her of the tools she just used on me ) but she went to do a pedicure then tried to come back to do my hands with THE SAME dirty utensils she had on the floor and used on the person before me, on me and on that pedicure !!!! I was shocked I tried to leave and talked to a guy next to her and o felt bad and wanted to leave , they got mad and the nail tech that worked on me told the guy to charge me $45 and i was denied a receipt, no receipt was given to me, and cash only . This location need to be shut down!!! why would someone want to touch a hand of a new appt w hands and tools that touched feet , dirty feet of someone else not even flushed water for those feet just gross . Please close location its dirty . Also why didnt I get a receipt ? There is fraud and infections ready to happen . I want a refund and their license to be revoked imminently
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Contact Information
507 12th Ave Rd
Nampa, ID 83686-5018
Business hours
Today,10:00 AM - 7:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | 11:00 AM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.