4 Customer Reviews
Sort By
Review from Maria W
1 star02/15/2024
Everyone needs to read this and pass it on!I took my kids to a Steelheads game in Dec. I bought or THOUGHT i was purchasing a hoodie and instead i was fraudulently signed up for a subscription. The old man there at the stand told me in order to buy the hoodie i had to fill out my name and address on some paper. I asked why and he said that was just part of the buying process. I realized today that the old man lied and signed me up and he used the card i used to buy the sweater for the subscription charge. He 100% lied to me. I tried calling and basically its no use. Everyone at that business could care less. He probably did it to a bunch of others so if you go to Steelheads games or know people that do go, tell them about this! Idaho Press Tribune is absolutely horrible! Theyre not accredited by BBB. They have a 1 star rating and there are SO many complaints! Its so awful. Please pass this on.Review from Allison B
1 star11/07/2023
Worst newspaper company, all they care about is money and ripping people off.Review from Jerry L
1 star09/05/2023
After recieving an advertising call from Idaho Press Tribune and declaring that I read my news online and do not want the small paper of today with yesterday's news I was offered a complementary Sunday paper. I NEVER subscribed. I said I did not want it but they sent it anyway and continued to do so. Then came a bill to my wife. When I called the office I was sent to the subscription department answer machine which says MY PHONE NUMBER and relating to my supposed subscription. I refuse to press that number as it would confirm a subscription I do not have. After asking for a manager I was transfered to the same number several times. Once a woman answered, asked how she could help and then tried to explain before I could finish. I told her if she would shut up I could tell her my problem. She said I will not be spoke to that way and hung up. Several follow up calls led to answer machines, no person, no conclusion of the problem and this complaint. They still follow covid guied lines of no personal entry at the office so all that is available is the phone. I will not pay a bill I did not authorize. The woman did call back and after I called their phone system stupid she said I had quite a mouth and hung up again. My advise, avoid bussiness with the press tribune.Review from j. h.
1 star01/04/2022
I signed up for an online subscription at the grocery store. I paid for 3 months in advance. They were suppose to send me a confirmation email with the details. They never did and I couldn't even remember what paper it was I signed up for. 3 months later they charged my account. So now I knew what paper it was. I emailed them and got no reply. I then called almost 1 month later (over xmas) and all they would do is give me 2 weeks free. All I wanted was the time I paid for but couldn't access.. that was 4 months worth. It was their mistake yet I have to pay for it. Worst customer service ever!!
Idaho Press Tribune Response
01/05/2022
********,We at the Idaho Press are very sorry to hear about this situation. You might double check your SPAM folder for an email with instructions to log into your account. Occasionally, messages like this can end up there.We would be happy to make this right for you. Just call us at ************ and explain the situation. We can then pull up your account and see the payment history. It is a bit odd that you'd subscribe to a paper, but not know which one and then wait months to ask for a refund. We can work through that when you call us so we can make it right. Idaho PressCustomer Response
01/05/2022
Idaho Press wrote me back. We at the Idaho Press are very sorry to hear about this situation. You might double check your SPAM folder for an email with instructions to log into your account. Occasionally, messages like this can end up there. We would be happy to make this right for you. Just call us at ************ and explain the situation. We can then pull up your account and see the payment history. It is a bit odd that you'd subscribe to a paper, but not know which one and then wait months to ask for a refund. We can work through that when you call us so we can make it right. Idaho Press My reply: No it isnt odd. I am new to the area and didnt know Idaho Press even existed. I was approached at the grocery store and was like sure. I was busy and didnt write anything down. I was told Id receive confirmation. No it wasnt in my spam folder. I couldnt contact you for months because I had no idea what paper it was. I work full time and an additional part time job besides life in the country. I didnt ****** and call all the newspapers in ***** to see if that was the one. But as soon as I did find out (automatic withdrawal from my account) I did contact you..twice. I did call. I did give my name and you all looked it up. I was told the only thing you could do for me was give me two weeks free. I didnt even want a refund, I wanted the time I already paid for to read the paper. I asked if I could speak to a manager that I understood that wasnt your policy. I was told I was talking to a manager, thus I just cancelled. I didnt get a thanks, sorry..nothing. He obviously could care less about customers. Maybe this is an isolated incident, though it doesnt seem to be. I do not want to call again and get treated like c*** again to be told the same c*** If you want to make it right reinstate the electronic paper for the 4 months I paid for without additional billing until after that 4 month period. if you need more info email me ********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.