ComplaintsforDoodle Dog Daycare, LLC

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  3 weeks ago I was notified by doodle dog daycare that my dog was no longer welcome at the business The reason I was told was he has too much energy and doesn't understand social cues from other dogs when they no longer want to play. I believe it was an odd reasons but respected their decision. We pre paid for their services in the amount of 200 dollars. Since he was removed they said they would refund the amount we still had on our account. It has now been 3 weeks as of today and still have no refund. They told us last week the check was out in the mail and we still haven't received the refund. We live 3 blocks down from the business so I know it doesn't take that long to get here and have offered on multiple times over the phone I can just come pick up the check and they just keep telling me it's in the mail.

  Business response

  04/12/2024

  The Wolfes, as they stated, were asked that their dog would not able to return to Doodle Dog on March 6th. We have long, well documented history of concerns we had with their dogs behavior. As we told them and many others in their situation it does not mean we think he is a bad dog whatsoever. Some dogs do not play well or obey in large groups. For their dogs safety, other dogs safety and our employees safety we must have dogs obey to basic commands to avoid dog fights. We are obviously dog lovers and in the business of serving dogs. It makes no business sense to turn dogs away just for the heck of it. I feel the underlying issue isn't about the money, but rather hurt feelings about their dog being asked to not return. Also, the timeline he references is false. He filed this complaint with BBB on March 19. That is 13 days after they were asked not to return. He said it had been 3 weeks since he was told he would receive a refund, but yet his complaint was filed after 2 weeks. Also, another false statement is the disputed amount was $115. It is not $200 like his complaint states. Our staff knows we do not cut checks immediately for any of our bills. I cut checks either over a weekend and no later than Monday.  I personally put their check in the same public mailbox that I always put our mail in on March 12th. Multiple checks went out that same day and other recipients received their checks. I do not know why their check was not received. They began calling our office on the 3rd business day to ask about their check and then they called the next day, as well. At no time did they ever say they would be happy to come in to pick up a check. If they did offer that we could have made that arrangement to give them a check ordo what they ultimately did which is on March 21st. On the 21st they came in and we put $115 credit back on their credit card. Our perspective is we resolved the issue in less than one week of them being told we would send them a check; which we did. It is unfortunate for everyone the check was not received. Between their multiple phone calls to our business, 2 mostly false reviews they left on ****** that needed a response from us, and now responding to this complaint has taken more way time than it is worth to try and keep their $115. Thank you very much for the opportunity to reply to the complaint.

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