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ComplaintsforPinehurst Property Management
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Complaint Details
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Initial Complaint
03/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I live in one of the townhomes on this property, recently my roommate and I went a week without any hot water. (2/27/23 - 3/6/23). I put in a maintenance request right away as well as a few throughout the week after not being able to get ahold of the office (the number on the office door - **************) and we are still not able to get ahold of the office. Finally last Friday, 3/3/23, I saw someone working on the water heater, but they left & we were without any hot or warm water all weekend as well without any word from the office. Ive requested an emergency number several times through the app with no response. We finally saw someone install a new water heater on 3/6/23 and thankfully now have hot water. If we had been without heat in our house or had a flood we would have had no way or getting help from the management we pay rent to. Speaking of - we pay rent to Investment Protection and Management. Their number says to leave a message with no voicemail option & hangs up on you. I also sent them an email with no responses.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.