Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership. From the start there was conflict . The vehicles had engine problems which they blamed on me . The failed to properly check all aspects of the car which they smacks in they do. They offered new brakes within 6 months, but knew the calipers were bad but didn't offer to replace those . Out of pocket costs for rental car, new tires ( due to wear from brakes ) ****. Sales manager told me if I wanted a car that fell apart right of the lot to go to one of the seedier lots in town. This car fell apart before I had it 2 months . I'd like to be reimbursed for tires. Rental car

  Business Response

  Date: 08/22/2023

  We are sorry to here that you have considered your experience to be a poor one.We appreciate all our customers and strive to provide excellence in our experience provided and vehicles for sale. All of the contractual agreements made have been completed and we have gone above and beyond in helping with the repairs to the vehicle. The vehicle was otherwise sold AS IS.
  
  
  *******************
  Sales Manager
  **** Nissan ***

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20458304
  
  I am rejecting this response because:Although the vehicle was sold AS IS. There was promise of going over the vehicle with a fine tooth comb to make sure it was driveable. In knowing the brakes were going out they knew the calipers were bad as well.  Again I'm asking to speak with someone besides ************* and am asking for reimbursement for rental car and tires.  The business DID NOT go above and beyond but sold a lemon under the guise that it would go through their checkpoint system ????
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7th day of February, 2023 FROM: ************************* of *************************************************************************. Phone **************** BACKGROUND: (1) *********************** located at **********************. in Pocatello, ID. Phone **************** rated 1 out of 5 (2) The Administrator, American ****************** Corp. of ****************************************************************************************************. Phone **************** The manager/dealer (1) (75055), was using Deceptive Business Practices, Fraudulent and Unethical Misrepresentation by their failure to submit the Ultra Master Tech package (#********) that I paid for as agreed on 08/26/2021.The Ultra-Master Tech was purchased on 08/26/2021 for my new Kia **** EV for ($802.00). On about 08/09/2022 I wanted to use the package I bought but according to the Administrator (2) of this service program, my policy was not enforce due to the fact it was unavailable. Well, after multiple searches by the Administrator, by my name, phone, dealer#, contract #, I was told it wasnt there, as if the dealer never submitted it. I called the dealer the same day 08/09/22 . There was NO response. On about 08/09/2022 I wanted to use the package I bought but according to the Administrator (2) of this service program, my policy was not enforce due to the fact it was unavailable. Well, after multiple searches by the Administrator, by my name, phone, dealer#, contract #, It wasn't told it wasnt there, as if the dealer never submitted it.I called the dealer different times, 08/09/22, 08/11/22, 08/12/22, 3 times on. 01/25/2023 to finance. There was still NO response from the dealer/manager or the finance. So with no contact with the dealer/manager or finance and no policy enforce and by then I no longer owned the car. Then I felt abused, I was 70 years old and my guess was they thought I wouldnt use it or even notice it was missing. I proceeded to file several complaints.I want my money back for what I bought in 2021 and it was never available.

  Business Response

  Date: 02/08/2023

  We contacted ************** to clarify the details provided.  He initially contacted a different dealer, this is why the contract could not be located.  We are very upfront and transparent in how we conduct business, this was a clear misunderstanding.  We have assisted ************** directly and resolved his concerns.

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 19343861
  
  I am rejecting this response because:
  

  I contacted the administrator Aug 9th 2022 she couldn't find the policy. 

  I wanted a work order to fix my wheel. It was not there. It was not available. 

  So i disregarded  submitting a work order to fix my damaged wheels.

  The car was sold as is.

  The policy was available some time later. I am still unable to use it because I no longer 

  have that Kia *****

  I still believe that I am owed $802.00 because of the fact it was unavailable

  I dont care whose fault it was! I was not able to use the policy I bought.

  to use according to the Administrator of the policy a year later couldn't find
  Sincerely,
  
  *************************

  Business Response

  Date: 03/01/2023

  We have spoken with the customer, a refund is in process.

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, *************************;
  
  *************************

  Customer Answer

  Date: 03/21/2023

  February 9th,2023 dealer says refund is on the way.
  March 9th refund is still 4 to 6 weeks away.
  
  I still have my doubts about the refund!
  They now want to prorate the policy even though
  the dealer failed to submit the policy in a timely manner.
  They submitted it  almost a year after I bought it.
  The policy was unavailable for my use when I needed it.
  #********,still unresolved and was submitted on February 6th, 2023
  Sent March 18th, 2023
  to BBB, *****************************************
  

  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After months of complaining about my 2021 ******* not feeling right or sounding right, **** the lead of some sort over the service department advised me that there was an error in the column 11/28/22. Something related to bearings or gears, I am unsure of what because no one will actually talk to me. **** and ***** (the service supervisor) both advised me the car was safe to drive and made no indication that the vehicle shouldn't be operated during slick or wet conditions, as I was worried after determining that many *** **** have been having columns and brake system issues. I was hearing a grinding when turning, I was assuming it was the brakes but was informed by several mechanics in town that column issues can affect the *** system, and braking system, and cause the grinding, squealing, and clunky noises I was complaining about. Prior to learning this, I was relying on certified mechanics to tell me what to do and was advised it was safe to drive. 11/28/22 while working that night, it was snowing so I was driving and turned my steering column left when I heard a spring back noise, and my car started sliding. I was advised by ***** it sounded like my ***, but that my steering column wouldn't have caused that. After doing hours of investigation and speaking with numerous other mechanics, including a ************* mechanic, I was advised that at no point would they suggest a client drive with anything wrong in the column, specifically with such a new car. The multiple *** dealers advised me to have it brought in on a truck and that they'd get me a loaner before I told them what happened. As of 12/6/22, a week after my car sat there I was given a loaner. As of 12/16/22, I was advised to start an insurance claim but haven't been given any information about damage or cost. All I want is my car fixed and responsibility to be taken for giving misinformation and not advising what the column could affect. I have spent hours on this and get no response to inquiries.

  Business Response

  Date: 12/20/2022

  The column noise was diagnosed by us and verified through ************************* They advised us there would be no safety issue of her driving the vehicle while the part was on order and that this was a common issue. ********************* for the part,she was driving in a snow storm and slid into a curb. The vehicle was towed into the shop. We then put the customer into a loaner vehicle. We inspected her wrecked vehicle and found in no way was the wreck caused by the steering column that was ordered. Or any other fault of the vehicle. We have since made a bid for the customer to repair the damage from the wreck. We have not received any communications from the customer or her insurance company yet to proceed with repairs. She is still in our loaner vehicle. ..

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18601248
  
  I am rejecting this response because: First and foremost, I did not get the loner vehicle until after a week of missed work and constant phone calls because **** told me there is no loner program. Additionally I have dozens of attempted phone calls, and messages sent to **** and my phone records every phone call, so I am able to provide recordings along with call logs. I have already made it clear I have no intention on keeping the *** after repairs, and have only requested a dozen times to get all of the repair information, including what is being replaced in the column and no one will tell me anything. I had to repeatedly tell ****, again I have the messages to prove this, that I was advised to pay out of pocket and that I need a FULL itemized list of repairs before authorization for repairs can be made. If they were not able to provide me with a full itemized list, to just repair the column, I will return the rental and I will have the *** moved to another mechanic so it can be repaired before it is traded in.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/11/2023

  The loaner vehicle was provided on a complimentary basis to the customer at **** ********************** Kias expense.  We were not obligated to do this. Kias technical assistance and engineering informed us that her vehicle was safe to drive when the noise in the steering column was diagnosed and parts ordered to repair. The customer crashed her vehicle on slick roads after parts were ordered which had nothing to do with the steering column that was replaced under warranty.  She should have contacted her insurance company as soon as she required a vehicle after crashing her car. 
  Quotes to repair the damage resulting from the crash were provided to her.  She stated she would deal with the insurance company and did not want us to contact them. She repeatedly asked to include the warranty covered steering column to be itemized in her quote. We refused to do this because the repairs were to be reimbursed by ***. Attempting to collect this reimbursement again from her insurance would be fraudulent. When she decided to pick her vehicle up to be repaired by another repair shop, she was given a copy of paperwork for the repairs to the steering column covered under warranty by Kia.  
  We have gone above and beyond trying to assist this customer.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18601248
  
  I am rejecting this response because:
  CLEARLY *********************** is just as sexist as *********************. I paid out of pocket, and Fixit Auto determined two (over a thousand dollars worth) of the parts they tried to charge me for were NOT necessary. They kept pushing me to use insurance, I would have had 30 over what my deductible is. I HAVE MESSAGE AFTER MESSAGE MAKING IT CLEAR THAT I WAS NOT GOING TO USE INSURANCE, SO TO IMPLY THAT ID MAKE FRAUDULENT CLAIMS (LIKE PARTS NEEDING TO BE REPLACED THAT DONT), IS OFFENSIVE. Just because ************ is unethical, doesn't mean I am. Plus had they bother to talk to me and not just ignore me, theyd know how I am. I'm neurodivergent, not a criminal. Just because I don't deal with arrogance and lies well, I'd rather stick with reviews and the legal system to help with businesses behaving unethically. God bless and have the day you deserve. Attached are what you quoted and what I paid OUT OF POCKET (in case you can't read OUT OF POCKET, I'll put it again, not like this isn't the 20ths time I've said it) I PAID OUT OF POCKET FOR ALL MY REPAIRS BECAUSE THERE WAS ONLY ****** IN DAMAGE, NOT ALMOST 2,100! 
  Sincerely,
  
  *******************