ComplaintsforAmped Pump and Controls LLC

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Amped ***************************** LLC is trying to charge me $3,477.90 more than we agreed to. They said that the reason is that "We tried to install your cistern twice before the actual day it went in. You were notified of this. It is not our fault the concrete ************ charged more for two failed delivery attempt because you did not prep your road or allow us to." The fact is that they rescheduled from 12/20, when there was no snow on the ground to 1/21 when there was a lot of the snow on the ground. Furthermore on 1/21 I emailed them stating "Given all of the snow on the ground, do you think it would be wiser to reschedule this?" To which they replied "Not necessarily. If we don't move on this when we can, because of erratic weather they can pot load limits on any time. If they do that, we probably can't get the concrete truck up there till April/may." ******** I emailed them and said "Ok. I just can't afford to have additional charges due to the extra snow in the way." They have since reported me to collections. Furthermore when asking for receipts I was told that they would not share those with me.

  Business response

  01/24/2023

  This is a copy and paste reply to **** and the ***** AG.  ******************** has done this to multiple contractors that have done work on his home.  He doesn't want to pay what is owed.

   

  **** & ***** AG,
  As the owner of this business I do not ever have the goal of having any conflict with any customer about the quality of the work we provide, or the final invoice. My family has been operating in this part of North *****, providing this same service, for over 45 years. I have a reputation that is excellent, and I do what I need to do to keep it that way, and to be able to serve others for many years to come.
  
  This project was a challenge. However, I believe we treated and charged ******************** fairly and communicated to him every time we were able about the issues we faced with the work done on his project. We have had numerous conversations on the phone, as well as emails. If you look at the final invoice, compared to the Estimate, I believe I was extremely fair on the final billing. We actually removed estimated labor and did not increase any of the excavation charges, even though this charge should have been closer to $2500 or more for all the extra attempts made to facilitate the delivery of the large concrete tank to be used as the cistern and the extra machine time needed to keep the hole open for the tank.
  
  ****, if there wasn't any snow on the ground between 12/20 and 1/21, why would you say "Given all the snow on the ground" in your email on 1/21? Your statement contradicts itself. What also accompanies snow on roads? Packed ice, correct? We did not receive a massive amount of snow the night of 1/20, therefore, it must have been there for a while. Regardless of your email 1/21 about waiting, you have not mentioned the repeated phone calls and emails of when were we going to get your project done, and the pressure of that with our schedule, and the schedule of the concrete tank delivery needing to be kept. All those factors were void when the truck was supposed to attempt to climb the initial hill of your road, and because of the hard packed snow and ice that didn't magically appear the night of 1/20, the 80,000lb truck could not safely get up your road. This happened again later during a second attempt to beat the road restrictions, but failed due to your road conditions. Also, what you are not mentioning is that the delivery was scheduled based off your word of the road conditions, which we requested to you via phone and were given the all good to proceed blessing by you, and your concern of holding off was too late after the wheels were already turning. We did not check the specific days before as to not cause more charges to you as you requested. All of this is in fact in the past, and not an issue in my eyes. They charged more for the delivery of the tank, therefore, the tank price went up. If you will note on my estimate that was provided in the complaint, in the bottom right hand corner, "**Estimate Only**Prices may be subject to change depending upon market conditions or changes in design and installation**Additions not included in this quote, will be added at fair value.**Payment due upon completion of work*". The extra tank charges were "additions" and the " prices may be subject to change depending upon market conditions or changes in design and installation" statement defends the increased prices on any materials that are listed. All the materials not on the estimate, but that are on the final invoice, are "additions" that were necessary to complete the installation and the materials that are listed on the estimate, but have a different invoice price, are justified by "prices may be subject to change depending on market conditions". We all went through the experience last year of having wildly fluctuating materials prices, that changed daily in some instances. This is the information that I explained to you in person, when I handed you the final invoice. Even though I should have, I didn't add any extra labor or excavation charges, which I had every right to do. The quotation, or estimate, is just that, a best guess at the time before the project is completed. Engineered or un-engineered jobs and projects that all contractors get involved with have changes, or unforeseen events. And some spent months, sometimes years preparing for them. The quoted or estimated price is not to be set in stone nor a dictation of what the final invoice amount will actually be. I did give you a receipt, it is in the form of an invoice that you received at the completion of your project.
  
  The estimate that we submitted to **** and he provided in this complaint shows estimated materials and labor. The final bill shows installed materials and completed labor less my authorized subtraction. They are not the same because different materials are often required to complete a job after the ground is opened up. Even though we, Amped, try to account as best as possible, it is hard to estimate every s**** or other piece of material needed, or predict any and all issues that we may run into that involve the earth, weather, material shortages, etc., until you are there doing the job. We were recommended to you as being a good company. You weren't recommended to us, but we do expect compensation for goods and services rendered.
  
  ****, your final invoice is fair, it is the same one I would give to my mother or anyone else that hires us. By submitting the required 50% deposit, you accepted the contract to perform work for you and the terms on the bottom right of the quotation. I don't have any personal issues with you, I would just like my company to get paid for services and products rendered.
  
  AG, before I submit anyone to collections, I like to do a little research to find out if I should pursue collections or try to reason with a customer. After 5 months of requesting and not receiving payment, only then did I speak with the builder of ****'s home before doing anything, since they are the company that recommended us to ****. **** appears to have a problem paying anyone that submits a final invoice that is in any excess of an estimate given before any work is done. I was informed that he gave a majority of their subs a hard time, even when the higher prices on their invoices were justified and legit, and one of them followed the path I took and also turned him into collections. In turn, **** has also filed a complaint with ***** AG on them. This issue, in my opinion, would not happen if **** would handle his responsibilities to the people who worked hard for him, and is only filing these complaints in anticipation of us rolling over and letting him off the hook.
  
  We will gladly halt collections efforts after:
  We receive the amount of $3,647.82 which includes the final invoice, service charges, and collections charges.
  
  I would strongly recommend that **** also remove:
  All defaming remarks on the internet. This is juvenile behavior for a grown man to commit, just because he didn't want to pay his bill.

  Customer response

  01/27/2023

   
  Complaint: 18884121
  
  I am rejecting this response because: The business has not resolved this properly. I specifically told them not to attempt work when the weather was too poor to do so. Rather than listening to me, they attempted to do the work which is why they are trying to charge me an additional charges that were not agreed to. They have also sent this to a collection agency which is ridiculous.
  
  Sincerely,
  
  *************************

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