ComplaintsforIdaho Rock Creations, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Were seeking return of a new ******* K-**** sink provided to support fabrication of a countertop. The sink we provided was dropped off July 1st. After numerous texts and phone calls went unanswered over a week and one half we visited them to cancel the order to find out the top (less the back splashes) had been fabricated. Given the difficulties including poor office management of the process, we offered to pay for the top, but declined to authorize installation. They kindly offered to not charge for the top, and returned our expensive sink broken. We immediately returned with the sink and they agreed to replace it but are continuing to not return our calls. We simply request an exact replacement at no cost to us so that we might move on with another supplier we can trust will communicate and execute effectively our project. Thank you for assistance
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
923 N Boulder Ct
Post Falls, ID 83854-9864
Business hours
Today,10:00 AM - 3:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.