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ComplaintsforSleep Inn
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed at this hotel on July 13, 2023. The problem started when my daughter and I found bed bugs crawling across one of the beds in the room. We then captured one of the bugs and proceeded to take it down to the front desk. The closing desk person looked under the cup and confirmed that it was a bed bug and proceeded to switch us to another room. She apologized for the issue and moved us to the only room that was available. She stated that she is not authorized to refund or alternate any of the pricing but would get ahold of ************************* who is the general manager of that location. The attendant stated that she would have the manager call us when she got in around 10 am the next morning. I waited to hear from ****** however, she never called so, I tried calling and was hung up on so I decided to stop by before leaving the state. She completely dismissed me and called me a liar and stated that the attendant who worked the night before is not authorized to comment or identify whether or not it was a bed bug. ****** then proceeded to say how stupid I am to not know that it was a beetle and that it couldn't have been a bed bug if there were not hundreds of them. Mind you, the lights were still on and the fact that my daughter and I saw multiple bugs is disgusting. I am not a liar and not only did my daughter and I ****** it but the attendant that worked the night of our stay ******d it as well before confirming that it was a bed bug.Initial Complaint
04/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
They stole $368.44 and are being down right stupid. Won't even reverse the transaction after admitting fault! Stole my 10 yr Olds birthday. I WILL BE SUING! 4/30/22 @ 2:38 AM $187.96 4/30/22 @ 6:44 AM $180.48 TOTAL OF $368.44.I did not get the retards name that was working the front desk.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.